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New Member

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1 Message

Fri, Jan 17, 2020 7:29 PM

Blocked caller still can call me

I received a call from a blocked number. How is this possible?

Responses

Brand User
ATTHelp

Administrator

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108.6K Messages

a month ago

Greetings @Me2020,

 

We understand that you're trying to figure out how is it possible for a block number can be calling you. We'd like to take a closer look into this for you. But, we'd need to ask u some questions before we proceed.

  • Do you remember when you blocked the phone number?
  • Have you checked in your phone settings to make sure the phone number is stilled blocked? 
  • What is the make and model of the device you have? 

Feel free to let us know these details to better assist you.

 

Jacob, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
mobilemax

Employee

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796 Messages

a month ago

Hello,

It really depends on how you blocked it. If it’s with an app, then reach out to the apps support or look around online for other feedback form that app. If it’s a built in block, like on iPhone or Samsung, then it doesn’t really “block” them completely, but ignores the calls and sends those callers directly to voicemail.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.