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2 Messages

Sat, Mar 28, 2020 9:19 PM

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My fathers phone was stolen. I reported it stolen called asurion and got a phone sent to me. A day later the person who stoled my dads phone decided to return the phone back to us because he was caught on camera. I called asurion they said to return the phone. I did, now my dad has his phone without a line because of all the miscommunication. I been calling at&t, asurion no one has been able to connect the phone line back on WHY !!! Now what do i do ? Please help!

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Brand User
ATTHelp

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121.1K Messages

2 months ago

Greetings @Lghernandez!

 

Let's see if we can't help reactivate your father's old phone. We advise that your father chat with an agent to remove the claimed device from blacklist. Once the device is removed from the blacklist, it may take up to 24 hours for the blacklist to update and for your father to once again be able to use his device.

 

We hope this info helps.

 

Lar, AT&T Community Specialist

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2 Messages

I already called multiple times, i went in to a corporate at&t. They gave me a case number and it was suppose to start working by today but it now says the phone is blocked 😭. This is so frustrating 😰.