Troubleshoot your device issues
jonnypizzza's profile

Contributor

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1 Message

Sat, Apr 28, 2018 12:10 AM

Blacklisted Phones

I have received two phones from AT&T Warranty Service that have been reported as stolen.  They immediately become blacklisted and no longer work. I have called in over 5 times to resolve with no fix. I have escalated this through customer loyalty and warranty claims and nobody is willing to provide me a new phone.  I have wasted so much time on the phone trying to resolve and AT&T is not interested in helping.  Strongly considering ANY other carrier to switch.

ATTHelp

Community Support

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195.1K Messages

4年前

Hey @jonnypizza,


Is it very unusual for our warranty department to send out devices which have been flagged as stolen.  This is definitely something we need to get rectified.  I will be happy to assist you with this matter.


In order to pursue this matter, I will need to gather some account information.  To do this I will need to request we move this conversation to more secure locale.


If you check your forums inbox, located in the upper right.  You will find a private communication form me.  Respond to this inquiry with the requested information and we will find out what needs to be done to resolve this issue.


Thank you for partaking in the Community Forums, and enjoy the rest of your week.


Anthony, AT&T Community Specialist

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