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Beyond Frustrated that lack of loyalty from AT&T
We have been a customer of AT&T Mobile for over 20 years. My daughter is going away to camp on Monday and her phone just stopped working.
Our payment- granted is 10 days late- was paid electronically through Chase bank on Friday and will not post until Monday.
After paying AT&T for 23 years, I was told that (they didn't trust us) wouldn't allow us to purchase an upgrade until they got their money.
I was on the phone for 45 minutes. I have no idea why they kept transferring me to a "supervisor" to hear the same script.
YOU have AT&T's stores- they could make an exception. However, as long as you get your money you could care less if the person has been with you for months versus decades.
I wasn't happy after holding 10 minutes for the first AT&T employees , I am beyond frustrated after waiting 45 minutes. UNBELIEVABLE!!!!!!!!!!!