Bad service and customer service

I signed up at sams club in lima for 3 iphones paid taxes for new account .i never received phones. After a month of waiting for phones that customer service kept saying was on the way . i finally talked to a corporate lady who said they cancelled my phones and accounts she said"2 days your money will be in your bank account refunded back to you " 2 weeks later no money or help in how to get it back . very unhappy and would like my $152.00 back since it was y'all error and never received products.