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New Member

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2 Messages

Fri, Aug 14, 2020 1:23 AM

Background file using up memory

I can’t free up enough space on my iPhone 6s. What I delete gets added to a glitch file that an ATT tech found. It’s now 6GB. Now AT&T says they can’t access the phone due to privacy issues to delete that file. Any suggestions?

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Constructive

Employee

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14.1K Messages

2 months ago

Go to an apple

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New Member

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2 Messages

2 months ago

I changed my post to clarify it's an iPhone 6s. Thank you.

(edited)

dwill05

Master

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4K Messages

2 months ago

When you delete things from an iPhone, I’m not aware that they actually stay on the phone, so I’m suspicious of this “glitch file”.  Curious how a AT&T tech would find that since they don’t work on iPhones.  In any case, if the phone isn’t deleting things properly, it’s something you have to take up with Apple.

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