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sawillis2017's profile



2 Messages

Tuesday, March 21st, 2017 3:14 PM

Avoid misleading AT&T switch program

I'd originally left AT&T because the people in the store promised one thing and then denied it later. I just switched back to AT&T after prices increased with Verizon, thinking it was likely just one bad experience. Boy, was I wrong. Again, store reps looked at my Verizon phone balances and checked the phone, took the trade in and now I get a message saying I didn't qualify for offer. I've been waiting to speak to a customer rep for over an 1.5 hours now. Just terrible service, no respect for their customers, misleading business practices.


Two months in, and I plan to switch to T-Mobile.  


Save yourself some stress in life. Don't do business with AT&T.

Community Support


231.2K Messages

7 years ago

Hello @sawillis2017!


Thank you for reaching out the Community Forums and posting your concern! I can definitely understand the way you feel, especially after having two bad experiences. I apologize this occurred, as this is never acceptable.


I would like to offer you my assistance and review this situation in more depth. This way we can explore options and provide you the best resolution. In order to gather some detailed information, I will be sending you a private message to your Forum’s Inbox.


I am looking forward to getting this matter taken care of. I hope you have a wonderful rest of the day!


Anabel, AT&T Community Specialist

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