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CHYNNE33's profile

New Member

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1 Message

Sat, Jul 2, 2022 6:05 AM

At&t

How do i know if my at&t phone is unlocked? And can be reset

Accepted Solution

Official Solution

ATTHelp

Community Support

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195.8K Messages

1 分钟前

Hello @CHYNNE33, let's get you the information needed to unlock your AT&T device.

 

Thank you @sandblaster, for providing that information which is correct.

 

Submit a request to unlock a device

  1. Go to att.com/deviceunlock.
  2. Select Unlock your device and follow the prompts
Check your request status
  • Check your email (including spam or junk folders) or text messages for updates on your request. If you don't have a wireless phone account, you have to select Confirm request on the email we sent you.
  • Go to att.com/deviceunlock/status and follow the prompts.
Good to know:
  • It usually takes a few minutes to approve your request, but it could take up to 48 hours. Don't have a wireless phone account? Make sure you select Confirm request on the email we sent you or request will be canceled.
  • If you can’t find the email or text message we sent you, submit another request and we’ll resend it.
  • If we don’t approve your request, it’s probably because your device isn’t eligible to be unlocked. Review the list of eligibility requirements.

Let us know if the information provided is helpful for your device unlock.

 

Danielle, AT&T Community Specialist

 

 

New Member

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1 Message

1 分钟前

 @CHYNNE33 CHYNE33 Call the customer service number of your carrier to ask whether your phone is unlocked. Here are the phone numbers for some well-known wireless carriers:

  • AT&T: 1-800-331-0500
  • Verizon: 1-800-922-0204

(edited)

sandblaster

ACE - Expert

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58.8K Messages

1 分钟前

Put a SIM card from a different carrier into the phone but if you’ve never taken any action to unlock your phone, it’s probably locked. Since you posted in the Apple forum, you can tell in settings if an iPhone is unlocked provided you have iOS 12 or newer. Go to settings/general/carrier lock, if unlocked it will show “no carrier restrictions”.

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