Contributor
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1 Message
AT&T won’t unlock my new (fully paid) iPhone XS
Bought iPhone XS, paid in full within two days. Now AT&T won’t unlock it and says service hasn’t been active for at least 60 days - what?? We buy device and we pay for it, why do we have to stay with AT&T forcefully (even though I’m not switching carrier)?? I need to travel outside the country and would like to be able to use other carrier’s SIM card.
anybody has suggestions to resolve my problem?
GLIMMERMAN76
ACE - Expert
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23.5K Messages
4 years ago
Rules are right there on the unlock.page. you started new swrvice right.
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formerlyknownas
ACE - Sage
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101.8K Messages
4 years ago
@Miglani67
If you wanted an unlocked iPhone, you should have bought the sim free version direct from Apple.
you are subject to carrier unlock policy
14 days until you can’t return the phone, and 60 days for new accounts
https://www.att.com/esupport/article.html#!/wireless/KM1262649?gsi=PuqFoE0
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