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T

New Member

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2 Messages

Monday, November 1st, 2021 11:48 AM

Closed

ATT unlocked device Apple says it’s still locked

Hi I purchased a iPad Pro that was “unlocked”. I tried to add it to my Verizon account and it will not let me so I contacted Apple to see what the issue was and they informed me that the iPad was locked to ATT. When I put the IMEI into the request unlock from ATT it says the device does not belong to ATT. Anyway to get ATT to resend the unlock request to Apple?

ACE - Sage

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118.3K Messages

3 years ago

IPads physical SIM cards are not locked. If you are trying to enable the esim, the esim needs to access the carrier reveal to use with another carrier.

Currently, still (and idiotic ally)  the only way to access carrier visibility on a previously AT&T locked esim on an iPad is to call AT&T. 

1.800.331.0500 

Or 611 if you are a current At&t wireless customer. 

Make sure you are asking for 'carrier visibility" program.  Otherwise they frequently have no idea what you're talking about and will either refer you to the generic carrier unlock page, or tell you that your iPad isn't locked. And you know neither is true. 

This is been going on for more than 3 years, A T and T reps  should know this by now

New Member

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2 Messages

3 years ago

I am trying to use the eSim thanks so much for the answer. 

Community Support

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232.9K Messages

3 years ago

We'll be happy to assist you with getting this device unlocked @tatooedgoose.

 

If you purchased the device directly from us, please let us know and we'll be happy to assist you here in the forums.

 

If you purchased an AT&T-branded iPad from a third party, you will need to reach out to them and they will need to contact us regarding this matter. 

 

Thank you for reaching out to our AT&T Community.

 

Darais, AT&T Community Specialist 

2 Messages

1 month ago

After an hour hold time the AT&T rep told me that my iPad was unlocked yet it still only says AT&T on the cellular activation page.  They knew nothing about carrier visibility and told me that applies only to international situations.  Can someone help me unlocked this iPad for eSIM use with another carrier?

ACE - Master

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10.9K Messages

1 month ago

@kabes Since you’ve already started your own thread, this 3 yr old thread will be closed.

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