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abc_123's profile



1 Message

Wednesday, June 26th, 2019 5:29 PM

ATT unable to unlock my phone

I tried my iPhone 5s with a verizon sim card, and it showed "Verizon" on the corner, but when I tried to call, it immediately flipped to "No Service" and the call fails. Because of this, I believe my phone is still locked.


I had tried factory reset and called the ATT team, and they gave me all the suggestions that I have already tried. And they said that they failed to look up my information. The phone was pretty old (bought in 2014) and was unused for 2 years but I think they should still be able to unlock it.


When I tried online, it said "incompatible device" with the IMEI and I am not sure what to do now. ATT, can you help fix this? I have been trying to unlock this phone for at least two months, and people at the customer service said that they are clueless as well.


ACE - Expert


23.5K Messages

4 years ago

Its unlocked if it does not say its locked.  Apple pretty much tells you when you insert a sim in the phone is sim locked.  Verizon wont allow a 5s to be activated on its network anymore.  It does not support VoLTE...  So it can no longer be used on Verizon.





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