The new iPhone 14
michaelcatalano's profile

New Member

 • 

2 Messages

Saturday, November 26th, 2022 5:28 PM

Closed

AT&T Trade-in SCAM

Don’t fall for the AT&T scam.  I also had a iPhone8 that I traded in for the new iPhone14 in the latest AT&T promotion.  The trade in iPhone8 was in perfect condition and warranted a $350 trade-in value.  I even had my crack screen replaced ($100) in order to turn the iPhone8 in in perfect condition. I bought the new iPhone14 at the local AT&T store to verify the deal and make sure that all the paper work was proper. A couple weeks later I received a confirmation that my iPhone8 was received and it qualified for the $350 trade-in promotion. After a couple months, I finally received a text from AT&T that I needed to change my plan in order to receive the $350! I called AT&T and was told that my Unlimited Data Plan was not the plan that was needed to receive the promotional trade in.  The plan that they wanted me to sign up for was $40 more a month and that the $350 would be credited to my account over the next 36 months! WOW, I would have to pay $480 more per year for 3 years ($1,440) to be eligible to get the $350 in trade-in value.  SUCH A SCAM.  Now I want my perfectly good iPhone8 returned.  I’m not confident that I’ll prevail. 

Accepted Solution

Official Solution

dwill05

ACE - Master

 • 

7.5K Messages

2 months ago

You probably won’t win.  You need a recent or current unlimited data plan.  A few older grandfathered unlimited plans may qualify, but if you have a too old unlimited data plan that was grandfathered in, it likely doesn’t count.  It’s been this way ever since they started this credit trade in plan a few years ago.

https://tradein.att.com/offer-details

Additional terms:

  • See att.com/unlimited for current unlimited plans. Retired unlimited plans may also qualify (excluding prepaid, session-based, and Data Unlimited at $45/mo. plans). Speed, usage & other restr’s apply.

Which data plan do you have?

Constructive

Employee

 • 

30.4K Messages

2 months ago

You won’t get your old phone back it’s been recycled. A qualifying unlimited data plan is required for the trade in deal. It’s not a scam you just didn’t understand how it works. 

ACE - Sage

 • 

104K Messages

2 months ago

Not a scam. Requirements are not a scam.

Nobody 'gives away' something that costs several hundred dollars without there being some quid pro quo. In this case a more expensive service plan for 36 months. This is clearly stated on the website.  It also specifically states that the unlimited value plan does not qualify. 

   Every AT&T promotion for the past  6 years has clearly stated that an unlimited data plan was required to get the promotion. 

You can go look at the website right now and see that every single promotion requires unlimited data plans.

You can go look at other websites, like Verizon and T-Mobile, their promotions also require an unlimited data plan.

AT&T prepaid has free phones if you sign up for new prepaid service port your phone number in and sign up for unlimited data plan. 

(edited)

New Member

 • 

1 Message

2 months ago

I went into the AT&T store with my daughter to get her a new phone for her birthday.  We were told by the salesperson that we could get a $700.00 trade in credit towards her new phone.  We also ended up buying new accessories as well.   2 months later I noticed that no adjustments were done the bill so I chatted online with them and the service rep then told me they would be monthly credit installments and she adjusted the bill to show the credit for that month.  That was the only credit I have received so far.  I went back into the AT&T store to get an unlimited data plan and asked them to check on her credit for the trade in.  That was the first time they ever mentioned to me that we had to be on an unlimited plan and they would see if they could get the credit reinstated.  Two months later I'm still waiting to hear from them as the credit is still not applied.  If this is not rectified by the first of the year I will be switching to another carrier after 25 years with AT&T.  I was there in person to purchase the phone and do the trade in.  They looked up my account and never disclosed that I had to have an unlimited plan.    I don't like to be scammed!

dwill05

ACE - Master

 • 

7.5K Messages

2 months ago

It’s unlikely to be rectified by the first of the year, or ever.  Being in an unlimited plan was always part of the promotion since they started it years ago.  It’s probably in the terms and conditions you agreed to.  If you feel you were scammed, recommend you file a BBB complaint.

If you do decide to leave for another carrier and need to unlock the phones, just know that AT&T won’t unlock the phone unless it’s paid off, so if you bought on an installment plan, you’ll need to pay it completely off.  Also recommend getting the phone unlocked before you cancel your account, not after.

ATTHelp

Community Support

 • 

207.2K Messages

2 months ago

We don't want you to miss out on your trade-in credits @lindalouowens.

 

Let's meet in a private message, so we can work on making sure your trade-in credits are properly applied. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums).

 

Tony, AT&T Community Specialist

ACE - Sage

 • 

104K Messages

2 months ago

@lindalouowens

All of the advertisements for the phone promotions from all service providers require an unlimited data plan very clearly in the advertisements. You had 30 days to trade in your old phone, and to switch to a required unlimited data plan.

Some people have commented that their old plan is so cheap that it would cost more to switch to unlimited then it would be to pay for the phone. If that is the case, just pay for the new phone and enjoy the savings.

These phone promotions are not done out of some sort of altruism on the part of the service providers they are done to make more money by pushing you on to a more expensive plan, and tie you to the carrier for a length of time so that they make a profit off selling you service - which is their product.

New Member

 • 

3 Messages

1 month ago

I went into store to upgrade my wife’s iPhone X pro max. I had no intention of doing any sort of promotional trade-in, just a regular upgrade like I’ve always done. The ATT representative saw that I had an iPhone 11 and mentioned I could trade in our phones, pay off my iPhone 11 remaining installments, and get 2 $800 trade in credits toward new iPhone 14s after I pay taxes and fees on the new phones. I asked several times if there was a catch, changing my plan or anything. I was reassured that I did not have to do anything more than trade in the phones. Now ATT is telling me that I’m not eligible because of my data plan. I was scammed into this deal by fraudulent misrepresentation by ATT! I am NOT happy!

ACE - Sage

 • 

104K Messages

1 month ago

@Zakc

Read my previous reply, right above yours...

You will get a book value trade in for your old phones only, which is applied as a one-time credit

(edited)

sandblaster

ACE - Expert

 • 

62K Messages

1 month ago

@Zakc So what plan do you have that you are now being told doesn’t qualify? Have you at least priced out the current plans? It might be worthwhile to switch to a current plan. I bet it was an authorized retail store that misinformed you.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.