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morgannlinds3's profile



1 Message

Tuesday, September 24th, 2019 4:34 PM

AT&T Trade In Rewards Card - Never Received

I traded my phone in July 21st and the guy helping me could not apply the credits to my new phone. He said he mailed me a accessories gift card that can be used towards my bill for $165. It has been over 2 months and I still have not received the card in the mail and it hasn't been applied to my bill. 


I've contacted At&T over 8 times and went into the store that the trade in took place. I finally received this email and when trying to call the number given - it was OUT OF SERVICE!!! I've never dealt with a situation like this with Sprint or Verizon. WHERE IS MY GIFT CARD?



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Community Support


225.8K Messages

4 years ago

Hello @morgannlinds3


We understand your frustration with not receiving your rewards card, and we do apologize for the inconvenience this may have caused. Allow us to get you in the right direction!


Please contact our AT&T Trade-In Support Team at: 888.445.6005 or send an email using the Trade-In Support/Request Help website to require further assistance with your promotional card inquiry!


We hope you enjoy the rest of your day!


Dwight, AT&T Community Specialist

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