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skent14

Contributor

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1 Message

Mon, Feb 17, 2014 2:13 PM

AT&T text messages are not sending

Even though I have 3 bars of service my iphone won't send imessages or regular text messages. The phone is not on airplane mode and I have tried restarting the phone as well. Any suggestions?

Responses

Contributor

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1 Message

4 years ago

I have a samsung s4 mini and am having the same problem. I have call AT&T, samsung, and gone into the store. Tried factory reset, powering off phone for awhile, and getting new sim card. Nothing has made my text messages work yet. AT&T was very rude and unprofessional to say that because i did not buy the newest model phone, that is the risk i took. They also stated that my only options are to pay $66 to upgrade to new phone or pay $62 with an insurance. One week without being able to text and the issue eating up my battery life in 3 hours.

Contributor

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1 Message

4 years ago

Here is what finally fixed mine after 5 miserable researching this issue.....AT&T's texting number (i.e."Message center number," found in the settings of the messaging app) is 13123149810. What was not specified on most forums was that a plus sign "+" has to be before the first number "1".

 

My messaging was working and all of a sudden, not. How the "plus sign" got removed in the first place I do not know. The plus sign is located on the 'zero number, faintly" on the numerical keyboard. Press and hold the zero button briefly and the plus sign appears. If not backspace and get rid of the zero and try again, then add the complete number; 13123149810.

 

When your all done it looks like this; +13123149810.  If you do not have AT&T, just search your carriers "message center number" and make sure there is a "+" in front of all of it.

 

After 5 days I can text anything again.

Contributor

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1 Message

4 years ago

This has happened with two different at&t phones.
The problem is the service and at&t response is to check basic stuff. Sad!!!!

Community Support

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15.2K Messages

4 years ago

Hi there @petro786 !
 
Thanks for posting your concerns on the AT&T community forum.
 
If you are continuing to have issues with text messages after going through troubleshooting, please private message me by clicking here and provide your name and a good contact number.
 
Thanks,

 

 -JP, AT&T Social Media Manager 

 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

4 years ago

So you don't allow WiFi for texts - or the ability to even opt in to this - for better "troubleshooting." THAT is rich!

I'm at a hospital that has basically no ATdT service, but has a strong public WiFi. In unable to make calls or texts because AT&T thinks this would be worse than having to troubleshoot problems if and when they would arise? As a customer, I can tell you that this is completely false. I would prefer to sign an agreement that I would waive the right to have assistance with calls our sms problems when my WiFi is turned on.

I won't be able to call my kids to tell them they have a new baby brother or sister is unacceptable, unless I borrow someone's phone that's not on AT&T.

I've had enough of AT&Ts crap service. I'll change carriers.

Contributor

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1 Message

4 years ago

I am having a similiar issue. This morning everything was just working fine. Then, around late noon, I was trying to send a SMS text message. And it gives me the message that's it's unavaible to send. I usually get this message when I have no service. But i have 2-6 bars of service. But it won't send. The person whom I was messaging says she gets the messages. Though, now I can't receive her messages. I have full connection at times, but it still says it hasn't sent. What should I do? 

Contributor

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1 Message

4 years ago

I am not able to get texts through wifi with AT&T on iMessages but my dad has Verizon and he can receive text and calls through iMessages why is it different for AT&T?

Contributor

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1 Message

4 years ago

I had this problem.  I tried everything.  Then I started cleaning out the old messages.  That opened up enough space for messages to send. 

Contributor

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1 Message

4 years ago

Trying to text another line that is within my billing plan and continuously failed.

Tried texting 6-1-1 (AT&T Customer service) with same results. 

 

Tried calling customer service and the first rep (Arthur) laughed at me. 

Second attempt wanted a pass code which I dont have and "could not help me" yet I pay the bill.

 

This is assinine to say the least.

 

F&*$# you AT&T!!!  

Contributor

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1 Message

4 years ago

There is something going on with AT&T. We have had a group chat for a couple years, no problem we all had iPhones- I'm with Verizon , the rest with AT&T. Everything went thru iMessage. My sister just switched to android. we changed her contact information from iPhone to mobile#. My message translates to text and everyone can see it. My sisters with iPhones and who are with AT&T have to turn off I message every time they want to send group message, otherwise message is sent as iMessage. We have all correct settings. I have spent hours trying to get this resolved. The carrier is the one who translates the data, not the phone...Verizon has it down, AT&T doesn't.

Community Support

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15.2K Messages

4 years ago

@Julierose

 

Right when you mentioned that your sister made the change from iPhone to Android, we found the culprit! It is seeming as though she still needs to deregister her iPhone from iMessage. This is a rather easy fix!

 

To deregister the device, you can click on Deregister iMessage from the Apple Support website.

 

Hope that helps out!

 

Tim, Community Specialist

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

4 years ago

My husband just arrived in Honduras. He changed to an international plan for the month. They arrived and turned phone on at airport and now his texts are not sending. My son is with him and his are sending. If it matters, husband using android, son using iPhone.

Tutor

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2 Messages

4 years ago

These instructions worked for me  Sure enough I found SMS in the off position.  What a difference!  Many Thanks

Contributor

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1 Message

4 years ago

I recently switched my service to TracFone which uses Verizon towers. After leaving my service area for vacation, my text messages started to work only sporadically. Now, back home, having replaced my SIM card, I am able to send messages to nearly everyone but I don't receive replies from most ATT subscribers, altho they do receive my messages and text back. Is this an Android issue (my device) or an ATT- Verizon issue? Anyone experience the same thing? I had no problem with texting for the first few months of service with Tracking on this android. I do keep my data turned off and use WiFi but I didn't think that should effect text only messages.

Contributor

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1 Message

3 years ago

Even though I service, I am periodically unable to send texts. This has happened several times in the last couple days. I've not had this problem before. Is ATT having some kind of intermittent problems? I am located in central Pennsylvania (Harrisburg area).

 

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