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Contributor

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2 Messages

Thu, Nov 29, 2018 7:02 PM

AT&T Support for eSIM for iPhone XS, XS MAX and XR

I purchased an iPhone XS Max with dual sim (eSIM and nano SIM) capability.  The phone is unlocked and I currently have a AT&T nano SIM Card installed and operational.  Both Verizon and AT&T tell me that programming for the eSIM is not currently available from each respective carrier.  This inquiry is post deployment of IOS 12.1 which added the dual SIM compatible software.  Does anyone know whether AT&T or Verizon have scheduled a date for use of the eSIM?  I'd like to add Verizon service to my iPhone XS Max, but first I need to either Verizon or AT&T to offer eSIM activation for their respective service. 

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Accepted Solution

Official Solution

PSUNYH

Teacher

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11 Messages

a year ago

No you don’t need a new line or number!
Try other AT&T stores. It’s best to call first to see if they are ready for eSIM. I had my eSIM activated in about 10 minutes. They just need your XS to scan the QR code using WiFi. They might send a text to your AT&T number first to confirm that it’s you along with your ID (driver’s license). That’s it.

Now I have ATT eSIM and my Verizon SIM card. I can also select which provider I want to use for my cellular Data.
GLIMMERMAN76

ACE - Expert

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19.5K Messages

2 years ago

By the end of the year was the last I heard.  Apple has to issue a patch to fix some of the issues the carriers are gripping about.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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2 Messages

2 years ago

ACE - Expert.  Thank you.  Your response contains more information than I have been able to obtain directly from both AT&T and Verizon.

PSUNYH

Teacher

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11 Messages

2 years ago

I have the same question. I called ATT last Friday and they told me they have not received any update from Apple. Now that we have eSIM support in iOS 12.1 I’m not sure what else we need to wait until we can setup eSIM with ATT.  

I too want to use ATT eSIM and the nano SIM from Verizon. This way I can switch my ATT eSIM with the eSIM from the country I visit and leave my Verizon nano SIM as the permanent primary number. 

My understanding is we can setup multiple eSIMs but only one can be active at a time.

dwill05

Master

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3.8K Messages

2 years ago

What is needed is:

1) For AT&T to officially announce they support eSIMs for the latest iPhones.

2) Provide instructions on how to use and/or swap to eSIMs, and their policy on how it works with locked phones and one of the SIMs being from another carrier

and, most importantly,

3) Training their all CS and store personnel on how to set up, activate, and use eSIMs

 

I don’t think AT&T has really done any of this, especially the last one.  There have been sporadic reports of some people getting them done at certain stores, but it seems to be hit and miss with finding a tech savvy store rep, and the official word does not seem to have gotten out.

 

GLIMMERMAN76

ACE - Expert

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19.5K Messages

2 years ago

Apple still has yet to release 12.1.1.  I have it as a dev account.  Esim works but voicemail and a Verizon account in the Sim slot is only 2g on 12.1 as of 12.1.1 all that was fixed.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
PSUNYH

Teacher

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11 Messages

2 years ago

Thanks!
I’ll wait for the next iOS 12.1.1.
I hope it’s coming soon since I’ll be traveling in January. I’m using dual nano SIMs now but not on iPhone.
PSUNYH

Teacher

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11 Messages

2 years ago

Thanks! I went to the AT&T store last week and they told me to call ATT. The person who answered the phone didn’t even know what an eSIM was but then later told me they are waiting for the software updates from Apple.
I guess it will not be ready until 12.1.1 update according to the comments from “ACE - Expert”.

Contributor

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1 Message

2 years ago

Just went to an AT&T store in Atlanta and was told that eSIM support won't be available until late January, when "the bugs get worked out".

GLIMMERMAN76

ACE - Expert

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19.5K Messages

2 years ago


@FWGFWG wrote:

Just went to an AT&T store in Atlanta and was told that eSIM support won't be available until late January, when "the bugs get worked out".


I love how the stores just throw dates around when they have not even been told.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
PSUNYH

Teacher

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11 Messages

2 years ago

Thanks!
When I went to the store they told me to call support instead. I should check with Verizon again too and see if they have a date.

Contributor

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1 Message

2 years ago

I called post 12.1 release - let’s say about two weeks later so there were already some decent 12.1.1 betas out there. AT&T got me into a chat with someone who gave December 12th, a definitive date, as the release. What else is promising is all the chatting about 12.1.1 having fixed the 2G issues and the fact that we are very likely to see that software released this week or next. The stores already have the cards with the QR codes but have been officially been on a holding pattern since the XS launched. As for app activation which I’ve also seen, I have no idea. I’m assuming AT&T will deliver on that shortly as well, if the rest is true... I hope this helps alay your frustrations as I am also straining to deal after using the esim as a major part of my decision to get the XS. So, fingers crossed - Cheers!

GLIMMERMAN76

ACE - Expert

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19.5K Messages

2 years ago


@TheMitch wrote:

I called post 12.1 release - let’s say about two weeks later so there were already some decent 12.1.1 betas out there. AT&T got me into a chat with someone who gave December 12th, a definitive date, as the release. What else is promising is all the chatting about 12.1.1 having fixed the 2G issues and the fact that we are very likely to see that software released this week or next. The stores already have the cards with the QR codes but have been officially been on a holding pattern since the XS launched. As for app activation which I’ve also seen, I have no idea. I’m assuming AT&T will deliver on that shortly as well, if the rest is true... I hope this helps alay your frustrations as I am also straining to deal after using the esim as a major part of my decision to get the XS. So, fingers crossed - Cheers!


It very well could be the 12th for iOS 12.1.1.  But I have heard dates from today all the way to Jan 2019.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
PSUNYH

Teacher

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11 Messages

2 years ago

Thanks! Hope the Dec 12th date hold and I can start using eSIM on AT&T. I recently traded-in my iPhone X for the XS for the dual-SIM feature.
Fl_retire

ACE - Professor

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1.4K Messages

a year ago

Looks like ATT has something on ESIM. May take a day to filter down to ATT Corp and authorized dealers. 

 

https://www.att.com/esupport/article.html#!/wireless/KM1288682?gsi=uSSXQcY

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.