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New Member

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3 Messages

Thu, Jan 23, 2020 7:19 PM

AT&T shows 1-3 bars of 5Ge, yet no connection

Every once in a while in NOVA, the cell signal has an issue where i get 1-3 bars, which is fine, except there is no internet connection or data connection. I cannot access google, Instagram, twitter, or anything else on my mobile data. AT&T, please explain this situation, there is no way to tell the status of the servers, nor is there a way to view any outages. I have tried every single troubleshooting option as well

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mobilemax

Employee

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796 Messages

a month ago

Hello,

What’s NOVA? Like Northern Virginia? There’s a couple basic things you can try out. You can try a Network Reset (Settings > General > Reset (bottom) > Reset Network Settings (code and red button)), Go by a local corporate AT&T store and get a new SIM card, Check Settings for a VPN (commonly blocks data since Apple has its own built in security, see by going “Settings > General > VPN > Delete any existing profiles), or lastly if it’s a network thing (service), then the AT&T “Mark the Spot” app might help get that areas data improved.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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3 Messages

I got the mark the spot app, it appears the cell tower is having a technical glitch. Hopefully it gets fixed soon!

Brand User
ATTHelp

Administrator

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108.6K Messages

Hello @Jonathan180018,

 

Thanks for letting us know. We're glad to hear that this technical issue in your area is already being worked on. Please don't hesitate to contact us with any other questions or concerns that you may have in the future. We're always happy to help!

 

Sean, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Brand User
ATTHelp

Administrator

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108.6K Messages

a month ago

Hello @Jonathan180018,

 

We'd be more than happy to take a closer look into your concerns.

 

We'll need some more details in order for us to better assist you:

  • How long has this been going on?
  • What is the zip code for the area where you're experiencing this issue with your wireless service?
  • What is the make and model of the cell phone that you're using?
  • Is your cell phone's software up to date?
  • What specific troubleshooting steps have you tried so far?
  • Also, are you experiencing any issues with your phone calls and text messages?

 

Please let us know.

 

In the meantime, we recommend using our Troubleshoot & Resolve Tool to fix internet issues. Simply select your device and the issue, then follow the steps to find a solution.

 

We look forward to hearing back from you.

 

Sean, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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3 Messages

@ATTCares hi there, I found out that the area I was in was having a technical glitch. Found this out after downloading the mark the spot app. Hopefully the tower gets fixed soon!