AT&T shows 1-3 bars of 5Ge, yet no connection

Hello,

What’s NOVA? Like Northern Virginia? There’s a couple basic things you can try out. You can try a Network Reset (Settings > General > Reset (bottom) > Reset Network Settings (code and red button)), Go by a local corporate AT&T store and get a new SIM card, Check Settings for a VPN (commonly blocks data since Apple has its own built in security, see by going “Settings > General > VPN > Delete any existing profiles), or lastly if it’s a network thing (service), then the AT&T “Mark the Spot” app might help get that areas data improved.

Hello @Jonathan180018,

We'd be more than happy to take a closer look into your concerns.

We'll need some more details in order for us to better assist you:

• How long has this been going on?
• What is the zip code for the area where you're experiencing this issue with your wireless service?
• What is the make and model of the cell phone that you're using?
• Is your cell phone's software up to date?
• What specific troubleshooting steps have you tried so far?
• Also, are you experiencing any issues with your phone calls and text messages?

Please let us know.

In the meantime, we recommend using our Troubleshoot & Resolve Tool to fix internet issues. Simply select your device and the issue, then follow the steps to find a solution.

We look forward to hearing back from you.

Sean, AT&T Community Specialist

• How long has this been going on?
  • 1 month
• What is the zip code for the area where you're experiencing this issue with your wireless service?
  • 11771
• What is the make and model of the cell phone that you're using?
  • Iphone 12
• Is your cell phone's software up to date?
  • Yes
• What specific troubleshooting steps have you tried so far?
  • Power off/on, cleared network settings, wi-fi calling 
• Also, are you experiencing any issues with your phone calls and text messages?
  • YES - no one can hear me, calls are able to be made and connected.