AT&T refusing to unlock my PAID OFF phone for a year now.
I have bought my phone for over a year and a half ago, I paid it in full. Before going on vacation last year (2016), I called and asked for it to be unlocked, and was rejected because it is under contract. Customer service was being really rude. I called again today, a year later, because I am going on vacation again. I was told that they CAN'T SEE that my phone was paid in full, and I was told I have to still pay $100. I was livid. I have been a loyal customer for 10 years, trying to unlock my paid off phone for a year now? Ridiculous. That is not how a customer should be treated.