AT&T Refuses to Unlock Device - Complaining to FTC & FCC
I believe that AT&T is using deceptive business practices to squeeze extra billing time from wireless customers who are trying to switch to another carrier. My experience is that I paid off my phone and requested an unlock from the AT&T Device Unlock Portal. For a week, it reports that I still have a balance on the phone. I do not. I've called customer service to confirm this and they did confirm. They stated there is no reason that the unlock request should be denied. I submitted a service ticket and the response was the same. I submitted several unlock requests and my most recent has been under 'review' for the past 48+ hours. I don't think AT&T has any intention of unlocking my device. It seems that they are just trying to wait me out and get as many billing days as they can while I wait with no recourse at all. I see this as an intentional action and it goes against the FCC law that was passed in 2009 to prevent this particular type of abuse.
This abuse is ongoing even today and from what I read in this and other forums, it is standard business practice at AT&T.