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dlbrewton's profile

1 Message

Saturday, July 29th, 2023 2:02 PM

AT&T not willing or able to unlock Device.

I am in the process of switching from AT&T. I have moved all of the lines except one. This one device is paid off and been in service for more than one year. They tell me there was a technical issue with a device replacement a month back. I have spent many hours on the phone with Back-office team just for them to tell me to give them more time. It has been more than a week. At this point i feel like they are not willing to unlock this phone. I have started researching how to report this "Theft" and will be pursuing any outlets i can find. I have contacted the Attorney General to file a claim. I do not recommend every purchasing a phone from At&T or using their service. 

ACE - Sage


117.8K Messages

10 months ago

If the phone was replaced via insurance or warranty the IMEI is not the same as the one originally purchased. You have to call AT&T and let them know the device was replaced under warranty or insurance and have them correct the IMEI.   

Assuming the warranty replacement is locked, it may not be, AT&T should be able to process the unlock once the IMEI has been corrected.

ACE - Master


10.7K Messages

10 months ago

Just file a BBB or FCC complaint, or a notice of dispute.

The Attorney General isn’t going to do anything for you.

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