Skip to main content
AT&T Community Forums
annachristine12's profile

Contributor

 • 

2 Messages

Wed, Feb 18, 2015 6:20 AM

At&t next

Can you turn AT&T next phones back in?

Responses

Accepted Solution

Official Solution

Busternutt

Professor

 • 

3.2K Messages

6 y ago

They are both saying the same thing, just in different ways. You are not under a service contract,  but you do have a device installment contract.

 

So you can cancel your service anytime you want with no penalty, but you WILL have to pay off the balance owed on the phone. The phone is then yours to do as you please; sell it, or if unlocked, use it on another carrier. You cannot just turn in the phone and wash your hands of it.



"Customers helping customers; not always successfully"
lizdance40

ACE - Sage

 • 

83.4K Messages

6 y ago

If you chose to upgrade early and use the phone as a trade in, yes.
If you pay off the entire Next installments, the phone is yours do do as you please.

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

 • 

2 Messages

6 y ago

What about if you want to Cancel your service?

Sent from my iPhone
lizdance40

ACE - Sage

 • 

83.4K Messages

6 y ago

No.
You are responsible to pay off the phone.
Just like if you buy a car. You entered into a contract to buy the phone.
You can pay it off and sell it then change service.

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
lizdance40

ACE - Sage

 • 

83.4K Messages

6 y ago

As I posted - just like a car purchase -you have to pay off the loan. Next
is an ATT financing program. You signed a contract agreeing to pay for the
phone. You can pay it off, and get the phone unlocked, then find service
elsewhere if you want.

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
sandblaster

ACE - Expert

 • 

48.3K Messages

6 y ago


@lizdance40 wrote:
As I posted - just like a car purchase -you have to pay off the loan. Next
is an ATT financing program. You signed a contract agreeing to pay for the
phone. You can pay it off, and get the phone unlocked, then find service
elsewhere if you want.

You don't have to pay off your phone first. Since you are not under contract for service, you can cancel your service at anytime but when you do, the balance you owe on your phone will then become due.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Karina0775

Tutor

 • 

10 Messages

6 y ago

So then what's the answer? You have a dead device you can't use? I just want out of this program. I want my 5s back. This is ridiculous.

Get started...

Ask a new question