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motorde's profile

5 Messages

Saturday, September 23rd, 2023 4:16 PM

ATT Next Up phone return issues!

I’ve been given the run around this year trying to return my ATT next up phone. I’ve spent over 5 hours between calls and have gotten nowhere. I upgrade my phone at the Apple Store via Next Up and need to send the old phone back but no one can help me. Can’t get a shipping label, Apple says I may get a return label at some point but doesn’t see a trade in on the order and the ATT store won’t take the phone back. I’m honestly just ready to move to a different provider at the is point because of how useless this program has been. I had a lost return in the past and the Office of the President helped me before but I just want to do something as simple as return this phone with a shipping label.

Can anyone help? 

Community Support


225K Messages

2 months ago

Hello @motorde, thank you for reaching out to AT&T Community Forums. 


We know that this is something very important to you. We'll be happy to help you. 


Let's meet in the Direct Messages to get started. (Look for the chat icon next to the bell icon in the upper right corner of the page) and, check for the notification.


Mike, AT&T Community Specialist.

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