How long ago was the phone paid off? If you just paid it off, it takes a few days at least before the unlocking portal recognizes that the phone is paid off. Also, if you paid off the phone and canceled your AT&T service, you usually have to wait for the final bill to be generated and paid.
Hi there, Hoang! Let’s meet in a Direct Message (DM) to discuss that unlock request for your device.
Be sure to check your Direct Message Inbox for a message being sent to you. Look for the chat icon next to the bell icon in the upper right corner of the Forums page.
In the meantime, we want to advise that @dwill05 is correct. When it comes to requesting a phone to be unlocked, and you have canceled your AT&T service, the final bill will need to generate and paid off before the request for device unlock can be fulfilled.
To find out more about unlocking a device with AT&T we invite you to see the details under General Requirements for All Unlock Requests when stopping by AT&T Device Unlock Help - Solutions & FAQs.
Please watch for a message we're sending you in the DM so that we can look into your request for device unlock.
Fl_retire
ACE - Professor
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2.8K Messages
2 months ago
Did you submit an unlock request online? Link below on requirements and how to request unlocking online.
https://www.att.com/deviceunlock/
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dwill05
ACE - Master
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7.6K Messages
2 months ago
How long ago was the phone paid off? If you just paid it off, it takes a few days at least before the unlocking portal recognizes that the phone is paid off. Also, if you paid off the phone and canceled your AT&T service, you usually have to wait for the final bill to be generated and paid.
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Hoang
New Member
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3 Messages
2 months ago
i submitted an unlock request online and got back the IMEI number mismatch while i entered the correct phone IMEI number
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Hoang
New Member
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3 Messages
2 months ago
My phone has been paid off for over a month now and I checked it and got the message that it's clean in at&t
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ATTHelp
Community Support
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211K Messages
2 months ago
Hi there, Hoang! Let’s meet in a Direct Message (DM) to discuss that unlock request for your device.
Be sure to check your Direct Message Inbox for a message being sent to you. Look for the chat icon next to the bell icon in the upper right corner of the Forums page.
In the meantime, we want to advise that @dwill05 is correct. When it comes to requesting a phone to be unlocked, and you have canceled your AT&T service, the final bill will need to generate and paid off before the request for device unlock can be fulfilled.
To find out more about unlocking a device with AT&T we invite you to see the details under General Requirements for All Unlock Requests when stopping by AT&T Device Unlock Help - Solutions & FAQs.
Please watch for a message we're sending you in the DM so that we can look into your request for device unlock.
Lar, AT&T Community Specialist
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