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J

New Member

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2 Messages

Tue, May 25, 2021 2:44 PM

AT&T is saying my IPhone wasn’t returned!

I return my Apple iPhone 12 Pro Max in January via USPS.

Via USPS Tracking and statement from the USPS Office, the phone arrived at the AT&T location a few days later after I dropped it off.  AT&T isn’t able to locate the phone at their facilities.

I requested to open an AT&T case in mid of January. This case is still open, and I’m still paying for a phone which doesn’t even have one.

AT&T isn’t able to locate the phone, and the customers need to pay for it. I want to close my account, but it isn’t possible because of this incident and open case.

Every time I call the AT&T loyalty hotline, they told me I need to wait until this case has been resolved. The only option to close my account is to pay the total amount of the phone, which I don’t even have.

Shame on At&T.

dwill05

ACE - Master

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5.7K Messages

5 m ago

File a FCC and BBB complaint.  No sense in keeping butting heads when there is no resolution in sight.

SoloTX

ACE - New Member

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258 Messages

5 m ago

Provide proof of return and let AT&T fight it out with USPS. If you don't have proof of return, then it's on you.

New Member

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2 Messages

5 m ago

Hi, Thanks. I have the proof from USPS but can't submit it to AT&T. 

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