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4elatu's profile



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Thu, Jun 20, 2019 12:10 AM

At&t Iphone X Paid off used online unlocking portal 4 times still no dice as non customer

My best friend gave me his Iphone X as a gift and i've filed out the unlock request online twice and he has twice as well.... the device has been paid off for over 2 billing cycles and i get no errors when submitting the request through the att.com/deviceunlock portal just keeps getting denied when we know there's no reason it should deny ...



please @mobilitycares help it's been a week between waiting 48hrs just to get a denial email ..


pm me for imei so we can get this resolved before i file with the FCC for failing to comply


Community Support


180.6K Messages

3 y ago

Hello, @4elatu,


We'd love to help with this. Here are things to know about unlocking your device through AT&T. Look over the requirements. Did the iPhone have AT&T postpaid service for sixty days with no past due or unpaid balance or prepaid service for six months? You may need to contact your friend for assistance in unlocking the iPhone.


Have a great week.


James, AT&T Community Specialist

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