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AT&T iPhone, moved to Consumer Cellular (w CC AT&T SIM). AT&T and CCellular cannot unlock to use other carriers SIMS.
I am about at wits end. I have spent many hours on the phone with AT&T and have made numrous calls to Consumer Cellular with no resolution.
My wife's iPhone6 purchased originally purchased from AT&T was eligible for unlocking more than a couple of years ago. But no one can seem to be able to unlock it. We switched a year or two ago from being with AT&T for years and moved to Consumer Cellular , using their CC AT&T network SIM (vs. the T-Mobile one).
I had unlocked my iPhone 7 previously and it uses New Zealand carrier SIMS with no problems.
My wife's phone did NOT get unlocked while on the AT&T system, but works fine on teh Consumer Cellular system, but can no longer use any non-AT&T SIM and shows as Locked if we try.
When I use the AT&T website systems for unlock, it eventually comes back with a message that says
"Looks like the device you want to unlock is active on anoterh AT&T account. The owner has to remove it from their account first.
Did we get that wrong? If you are the owner, call (Phone number hidden) or 611 from the phone to confirm."
Last night a techician said he and his boss were both working on it for two plus hours and were'Getting errors" and also couldn't seem to do it.
They were going to call back, but never did.
Trying the unlock from another direction it gives a message, "That phone is on an AT&T sub-carrier account. "
Consumer Cellular maintains , logically enough, that they didn't lock it and therefore can't unlock it.
When I search this forum I see a couple of earlier messages with similar complaint with no anser.
AT&T, or Anyone , can you helpl me? I have been working on it for days, and we are leaving later today.
I will continue the effort when we get to New Zealand in a couple of days, but