AT&T has blacklisted my Dad's IMEI number and phone
My dad recently lost his phone outside in the yard. We had insurance on it so of course we don’t a claim and the only claim option for that is “Lost OR Stolen”. A few weeks after he lost it we found it. With him already paying for the replacement phone, we decided to give it to a friend who was in need of a phone. AT&T has now blacklisted the IMEI number and the phone will not work. We called and they stated it has been “stolen” which is not true, we told the insurance company how and when he lost it. And now they refuse to un-list the number and wants us to send them back the phone so they can remove it and resale it. A bit hypocritical if you ask me. Can anyone help?