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Tue, Oct 13, 2020 6:57 PM

AT&T Forums: Apple iPhone 12 Pro Max - Order Now

Meet iPhone 12 Pro Max.

 

Image

iPhone 12 Pro Max. 5G to download huge files on the go and stream HDR video.¹ Larger 6.7-inch Super Retina XDR display.² Ceramic Shield with 4x better drop performance.³ Incredible low-light photography with the best Pro camera system on an iPhone, and 5x optical zoom range. Cinema-grade Dolby Vision video recording, editing, and playback. Night mode portraits and next-level AR experiences with the LiDAR Scanner. Powerful A14 Bionic chip. And new MagSafe accessories for easy attach and faster wireless charging.⁴ For infinitely spectacular possibilities.

 

Available Now: Apple iPhone 12 Pro Max with AT&T

 

Key Features

  • 6.7-inch Super Retina XDR display²
  • Ceramic Shield, tougher than any smartphone glass
  • 5G for superfast downloads and high-quality streaming¹
  • A14 Bionic chip, the fastest chip ever in a smartphone
  • Pro camera system with 12MP Ultra Wide, Wide, and Telephoto cameras;
  • 5x optical zoom range; Night mode, Deep Fusion, Smart HDR 3, Apple ProRAW,⁵ 4K Dolby Vision HDR recording
  • LiDAR Scanner for improved AR experiences, Night mode portraits
  • 12MP TrueDepth front camera with Night mode, 4K Dolby Vision HDR recording
  • Industry-leading IP68 water resistance⁶
  • Supports MagSafe accessories for easy attach and faster wireless charging⁴
  • iOS 14 with redesigned widgets on the Home screen, all-new App Library,
  • App Clips, and more

Don't Forget

 

Legal

 

¹ Data plan required. 5G is available in select markets and through select carriers. Speeds vary based on site conditions and carrier. For details on 5G support, contact your carrier and see
apple.com/iphone/cellular.
²The display has rounded corners. When measured as a rectangle, the screen is 6.06 inches diagonally. Actual viewable area is less.
³Claim based on iPhone 12 Pro Ceramic Shield front compared with previous-generation iPhone.
⁴Accessories are sold separately.
⁵Apple ProRAW coming soon.
⁶ iPhone 12 Pro is splash, water, and dust resistant and was tested under controlled laboratory conditions with a rating of IP68 under IEC standard 60529 (maximum depth of 6 meters up to 30
minutes). Splash, water, and dust resistance are not permanent conditions. Resistance might decrease as a result of normal wear. Do not attempt to charge a wet iPhone; refer to the user guide
for cleaning and drying instructions. Liquid damage not covered under warranty.

 

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Responses

New Member

 • 

1 Message

a month ago

When will the website be updated to show the iPhone 12 Pro Max trade in offer for up to $350?  I have an iPhone 7 plus 256g to trade in, will that qualify for the $350?

ATTDmitriyCM

Community Manager

 • 

9.5K Messages

a month ago

Hi @dke720 

 

The page should update when the pre orders start on November 6. At that time, there will be an option to add a trade in offer to your order. Here are the full offer details:

 

UP TO $800 OFF APPLE SMARTPHONES

Get up to $800 off an eligible smartphone when you add a new line or upgrade an existing line.

Limited time offer. Available in select locations.

You’ll need to:

  • Purchase an eligible smartphone on a qualifying installment agreement, including taxes on full retail price (up front) and $30 activation/upgrade fee.
  • Add a new line of service or upgrade an existing line.
  • Activate postpaid unlimited wireless service (min. $75/mo. for new unlimited customers before discounts). AT&T may temporarily slow data speeds if the network is busy.
  • Trade-in an eligible Smartphone in good working condition with a minimum trade-in value of $95 for $800 credit ($35 for $350 credit) within 30 days of activation.

Then you’ll get:

  • Up to $800 in bill credits with smartphone trade-in value of $95 or higher (Up to $350 with trade-in value of $35 to $94) applied in equal amounts over 30 monthly installments

Important notes:

  • Credits start within 3 bills after trade-in is completed and will be applied over 30 months. You will receive catch-up credits once bill credits start. Credit will not exceed the lower of the device cost or the max credit amount as defined above. Other installment options may be available and credit will be applied in equal amounts over the term of the installment.
  • If you cancel wireless service, your credits will end and you’ll owe the balance of up to $1350 based on device purchased.
  • Credit card may be req’d (except MA, PA, ND.)

Qualifying Installment Plan:

  • Requires a qualifying 0% APR installment agreement (30-mo. term at up to $45/mo. based on device purchased) Other installment options may be available and vary by location. $0 down for well-qualified customers only, or down payment may be required and depends on a variety of factors.
  • If buying on the AT&T Installment Plan with Next Up, customer is responsible and will not receive any credits for an additional $5/mo. for the Next Up upgrade feature.

Business customers:

  • As long as you have a qualified wireless service agreement for Corporate Responsibility User line of service, you can also buy on an Equipment Installment Plan (24-mo. at up to $56.25/mo. or 36-mo. at up to $37.50/mo.) and credits are applied over term of installment agreement.
  • You’ll need a qualified wireless plan (minimum $60/mo. for new AT&T Mobile Share Plus for Business plan before discount), but do not need an unlimited plan. Other qual. plans available. Existing customers can add to eligible current plans.

Eligible Devices:

  • Eligible Purchased Smartphones
    • iPhone XS 64GB ($900), 256GB ($1050), 512GB ($1250)
    • iPhone XR 64GB ($500), 128GB ($550)
    • iPhone 11 Pro 64GB ($900), 256GB ($1050), 512GB ($1250)
    • iPhone 11 Pro Max 64GB ($1000), 256GB ($1150), 512GB ($1350)
    • iPhone 12 64GB ($800), 128GB ($850), 256GB ($950)
    • iPhone 12 Pro 128GB ($1000), 256GB ($1100), 512GB ($1300)
  • Eligible Trade-in Smartphones:
    • To qualify for $800 credit, minimum Trade-In value must be $95 or higher after device condition questions have been answered
    • Eligible devices:
      • Apple: 8, 8 Plus, X, XR, XS, XS Max, 11, 11 Pro, 11 Pro Max, SE (2nd Gen)
      • Samsung: Galaxy S9, Galaxy S9+, Galaxy S9+ Duos, Galaxy S10, Galaxy S10 5G, Galaxy S10+, Galaxy S10E, Galaxy S20, Galaxy S20 Ultra 5G, Galaxy S20+, Galaxy Note 9, Galaxy Note 10, Galaxy Note 10+, Galaxy Note 10+ 5G, Note 20, Note 20 Ultra, Z Flip, Z Fold, Z Fold 5G, A71 5G, A30
      • Google: Pixel 3, 3 XL, Pixel 4, 4 XL
      • LG: V50 ThinQ, V60 ThinQ
  • To qualify for $350 credit, minimum Trade-In value must be $35 or higher after device condition questions have been answered
  • Eligible devices:
    • Apple: iPhone 6 Plus, 6s, 6s Plus, 7, 7 Plus, 8, 8 Plus, X, XR, XS, XS Max, 11, 11 Pro, 11 Pro Max, SE (2nd Gen)
    • Samsung: Galaxy A10e, A20, A50, A51 A7, A8+, A9, Note8, Note 9, Note 10, Note 10+, Galaxy S6 Edge, Galaxy S6 Edge + Duos, Galaxy S6 Edge+, Galaxy S7, Galaxy S7, Active, Galaxy S7 Edge, Galaxy S8, Galaxy S8 Active, Galaxy S8 Duos, Galaxy S8+, Galaxy S9, Galaxy S9+, Galaxy S9+ Duos, Galaxy S10, Galaxy S10 5G, Galaxy S10+, Galaxy S10E, Galaxy S20, Galaxy S20 Ultra 5G, Galaxy S20+, Galaxy Note 9, Galaxy Note 10, Galaxy Note 10+, Galaxy Note 10+ 5G, Note 20, Note 20 Ultra, Z Flip, Z Fold, Z Fold 5G, A71 5G, A30
    • Google: Pixel XL, 2, 2XL, 3, 3 XL, 3a, 3a XL, Pixel 4, 4 XL
    • LG:, G7 ThinQ, G8 ThinQ, G8X ThinQ, , V35 ThinQ, V40 ThinQ, V50 ThinQ
    • motorola: Moto Z2 Play Dual, Moto Z3 Play, Moto Z4
    • Other: RED Hydrogen One, Razer 2, OnePlus 5

Additional terms:

 

  • See att.com/unlimited for current unlimited plans.  Retired unlimited plans may also qualify (excluding prepaid, session-based, and Data Unlimited at $45/mo. plans). Speed, usage & other restr’s apply. For plans available to business customers, see https://www.business.att.com/categories/mobile-rate-plans.html.
  • This is not an early upgrade program. Trade-in device may not be on existing installment plan.
  • Trade-in does not relieve obligations under any AT&T installment agreement program or other AT&T Return and Exchange programs including recently-purchased device returns, Warranty, or Extended Warranty. Devices to be returned through these AT&T programs should not be traded in via this credit.
  • If trade-in value of device is greater than the credit you are eligible for, you may receive a one-time trade-in credit (value via instant credit or promo card) in lieu of this bill credit.  See att.com/tradein for terms.
  • To qualify for bill credits, wireless line must be on an installment agreement, and remain active & in good standing for 30 days.
  • Installment agreement starts when device is shipped.
  • To get all the credits, the discounted device must remain on installment agreement and you must keep eligible service for entire installment term.
  • If you upgrade or pay up/off the installment agreement on the discounted device early, your credits may cease.
  • You have 14 days to exchange or return the smartphone; a restocking fee of up to $55 may apply.
  • Pricing, promotions, programming, terms & restrictions subject to change & may be modified or terminated at any time without notice.

Rethink Possible


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New Member

 • 

2 Messages

a month ago

Hi there I’m wanting to upgrade my XR for the iPhone 12 Pro promotion. My phone is not fully paid off but I have the option to pay $50 and upgrade. By doing this will I still get the $800 promo? When I go to checkout it’s not showing any smaller amount or what it would be after the 3 cycles

Note: This comment was created from a merged conversation originally titled Upgrading
sandblaster

ACE - Expert

 • 

44.2K Messages

No. You must pay off the entire amount owed to qualify for the $800 credit. Unless $50 is all you owe, if you just pay the $50 to upgrade, the only credit you get is the remaining phone payments you don’t have to make.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

 • 

2 Messages

a month ago

so is the iphone 12 pro max included in the trade in offer for the $800 credit? i only see iphone 12 pro 512 gb for $1300 on the information.

New Member

 • 

1 Message

a month ago

I'm trying to decide whether to do this, so I have a few questions.

My wife and I share a contract and have an iPhone XS Max with 512 GB to trade in. This is fully ours (bought unlocked, paid full price). My possibly wrong impression is (please correct me):

1. We order an iPhone 12 Pro Max using the AT&T offer above (I'll be using Apple's site).

2. This obligates us to pay the phone off over 30 equal monthly installments.

3. Within 30 days of activation, I give the XS Max to AT&T for trade-in.

4. Assuming AT&T deems the XS Max worth $95 or more (it works and is in great shape cosmetically, so I would assume that), we get a $800 credit on the installment plan.

5. The new iPhone 12 Pro Max will be locked to AT&T and can be unlocked after the 30 months are over.

So essentially, the tradeoff for us is that instead of getting a much lower trade-in value elsewhere, we get $800 but need to go with the installment plan.

Is this mostly correct?

Bonus question: We're "upgrade eligible" on both our lines. Does this factor in in any way or unlock something else?

Thanks in advance for any replies!

(edited)

New Member

 • 

2 Messages

8 days ago

Preordered the 12 pro, returned it the Monday after launch day. Because it was a phone order I had to mail it back. THEY HAVE NO IDEA WHERE THE PHONE WENT. How do you lose my phone return? It prevented me from preordering the 12 pro max on Nov 6th. After a week (started fighting with them prior to the 6th) of phone calls someone miraculously was able to remove the return from my account. So I then preordered the 12 pro max on the 10th. The actual FedEx tracking number says it shipped on the 12th with a delivery on the 13th by 8:00pm. The 13th came and went with no delivery. Now it says pending and I'm getting absolutely no help or answers from ATT "customer service" once again.

If you ever upgrade or need a new device. NEVER EVER EVER EVER do it via phone or online with ATT.

This isn't about the phone at this point. It's about the level of incompetence within ATT

(edited)

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