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Lisaaubin's profile



1 Message

Wed, Jan 21, 2015 5:46 AM

AT&T can't find my phone I shipped back

I accidentally shipped an iPhone 5S to you guys in December 16th (give or take a day) and the person I spoke to last week said you would send it back to me but I haven't seen it. Can you please tell me when I will be getting it back? My daughter broke hers and I need to give it to her.



ACE - Sage


83.4K Messages

6 y ago

This is a customer to customer forum, not AT&T.
Call customer service with the tracking number

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Community Support


15.2K Messages

6 y ago

Hi @Lisaaubin


I’d be happy to help with your device return! If you could please send me a Private Message with the following information, I can certainly look into this for you and try to get the phone back to you as soon as possible!

  • Cell and/or account number
  • Full name
  • Email address
  • Tracking number

If this helps, please mark this answer as an accepted solution!




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