AT&T Can You Help?
I recently purchased an iPhone XR of yours second-hand from someone who advised that the device had been unlocked and paid off. The IMEI number is [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.], and I just found out from your store today that there may be an unpaid balance left on the device. I am not asking for any personal details on the account or what is left owing on the device. However, I am concerned that the account user may stop paying for the device, which could end up with it being "blacklisted".
The seller has been unresponsive and unwilling to resolve this problem, so I have gone ahead and filed a report with the local Police Department. In the meantime, I am asking for your help. What can I do on my end to ensure that this device does not get blacklisted by AT&T, and is there anything that I can do on my end to have it unlocked at this point? I should have been more diligent on my end and, unfortunately, made a poor decision in a rush to try and replace my daughter's iPhone. Please let me know if you can assist us in any way with this one!