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rjarden's profile

Contributor

 • 

2 Messages

Mon, Feb 19, 2018 9:50 PM

AT&T Blocking unlocking of iphone 6 plus... even though it's not in contract, paid for.

The unlock link says "Looks like the IMEI number you entered doesn’t match an AT&T device." even tho I know it is one. 

iPhone 6 Plus... fully paid off. Not under contract. Called and spoke to a very nice rep, who put in a ticket for me... 

 

"Thank you for contacting AT&T Customer Care about unlocking your AT&T Mobile device:
CASE: CM20180217_131115778
IMEI: 35205007734XXXX
Thank you for contacting AT&T about unlocking your mobile device.
Unfortunately we are unable to process your request at this time. Please visit us at att.com/deviceunlock to submit a request online. "

 

Umm, don't you think I would have already tried that? No other solution offered... Complete lack of customer service so far. 

ATTHelp

Community Support

 • 

171.7K Messages

4 y ago

Hello @rjarden!


Being able to unlock your device is a great opportunity to take advantage of. I am happy to help!


I will be sending you a private message, so please be on the lookout. Thank you for reaching out to us here on the Community Forums! Have a great weekend!


Jenn, AT&T Community Specialist

Tutor

 • 

10 Messages

3 y ago

I have the same problem. I was writing in chat and agent told me that will help, he made a request for unlock

CASE: CM20180512_132966574
IMEI: 353044094058022

But after a few days i received a message:

Thank you for contacting AT&T Customer Care about unlocking your AT&T Mobile device:
CASE: CM20180512_132966574
IMEI: 353044094058022

Thank you for contacting AT&T about unlocking your mobile device.

Unfortunately we are unable to process your request at this time. Please visit us at att.com/deviceunlock to submit a request online. 

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