Contributor
•
2 Messages
AT&T Blocking unlocking of iphone 6 plus... even though it's not in contract, paid for.
The unlock link says "Looks like the IMEI number you entered doesn’t match an AT&T device." even tho I know it is one.
iPhone 6 Plus... fully paid off. Not under contract. Called and spoke to a very nice rep, who put in a ticket for me...
"Thank you for contacting AT&T Customer Care about unlocking your AT&T Mobile device:
CASE: CM20180217_131115778
IMEI: 35205007734XXXX
Thank you for contacting AT&T about unlocking your mobile device.
Unfortunately we are unable to process your request at this time. Please visit us at att.com/deviceunlock to submit a request online. "
Umm, don't you think I would have already tried that? No other solution offered... Complete lack of customer service so far.
ATTHelp
Community Support
•
215K Messages
5 years ago
Hello @rjarden!
Being able to unlock your device is a great opportunity to take advantage of. I am happy to help!
I will be sending you a private message, so please be on the lookout. Thank you for reaching out to us here on the Community Forums! Have a great weekend!
Jenn, AT&T Community Specialist
0
0
Nazar.K
Tutor
•
10 Messages
5 years ago
I have the same problem. I was writing in chat and agent told me that will help, he made a request for unlock
CASE: CM20180512_132966574
IMEI: 353044094058022
But after a few days i received a message:
Thank you for contacting AT&T Customer Care about unlocking your AT&T Mobile device:
CASE: CM20180512_132966574
IMEI: 353044094058022
Thank you for contacting AT&T about unlocking your mobile device.
Unfortunately we are unable to process your request at this time. Please visit us at att.com/deviceunlock to submit a request online.
0
0