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Chad_Sr's profile

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Fri, Aug 12, 2022 2:19 AM

AT&T Activating step keeps spinning

iPhone 12 Pro Max and Apple Watch 7 cellular won’t complete activation step. In the Watch app under Cellular, it says AT&T Activating but the progress icon just spins and hasn’t stopped for days. I unpaired and retried but got the same issue again. 

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Let's work together to help complete the activation process on your iPhone 12 Max Pro and Apple Watch 7, @Chad_Sr.


We understand how important it is to be able to use your iPhone 12 Max Pro and Apple Watch 7 to stay connected. To use NumberSync, you must have:

  • Apple Watch Series 3 (GPS + Cellular) or newer
  • A compatible iPhone (6 series or newer running iOS 11.0 or greater) with AT&T Wi-Fi Calling enabled
  • AT&T wireless plans for both the iPhone and Apple Watch
  • An AT&T user ID and password

To sync your iPhone 12 Pro Max to your Apple Watch 7:

  1. Go to the Watch app on your iPhone and follow the prompts to start pairing.
  2. Select Cellular and then Set up Cellular. If you don't have a plan for your watch, you'll be prompted to select one. Be sure you have the AT&T user ID and password for the iPhone number you're using. 
  3. Make sure to check the box and read the Important Information for NumberSync on the 911 screen.
  4. Select Verify address
  5. Follow the prompts to complete your watch setup.

When uninstalling, you want to wait a few minutes before retrying the steps. 


Let us know if you are still getting the loading icon after trying these steps. We may need to bring you in to a DM to proceed with our next steps. 


Clarissa, AT&T Community Specialist 

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