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Josh_Allen's profile

13 Messages

Friday, February 16th, 2024 12:39 PM

Closed

Att 6 month nvidia promotion

I pay 2  att 5g unlimited devices. I have already redeemed the first one's code for GeForce now. And when I try to redeem the second phone's code I get the same code. And when I try to redeem it says this code has been redeemed. I called att customer service and they said to contact Nvidia and I did also they told me to talk to you guys. Can I get another code.

Accepted Solution

ACE - Expert

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35K Messages

2 months ago

Visiting https://www.att.com/gaming and clicking on "see offer details" will yield the following information:

Limit one (1) NVIDIA GeForce NOW Ultimate Membership Tier promotion code per AT&T account.

While you have two phones, you apparently have one account, and therefore only get one code.

13 Messages

2 months ago

Can you please help me with that.

Community Support

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231.2K Messages

2 months ago

Hi @Josh_Allen we want to help answer your question.

 

 

As @JefferMC rightly mentioned the NVIDIA’s GeForce NOW Ultimate Membership Tier Offer is limit one (1) NVIDIA GeForce NOW Ultimate Membership Tier promotion code per AT&T account. Promotion Code subject to expiration 30 days from receipt. If eligible, you will be notified via the email address used for your AT&T account to access the unique promotion code via the AT&T Mobile Coupon Tool.

 

However, if you have 2 different accounts and are facing the same issue please don't hesitate to contact us by following the below steps: 

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact us : https://www.att.com/support/contact-us/, and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.

 

 

 Thank you for contacting AT&T Community Forums.

 

 Crystal S, AT&T Community Specialist.

 

13 Messages

2 months ago

I checked I have 2 accounts. Please get me another code???????

ACE - Expert

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35K Messages

2 months ago

If you have two accounts, then figure out which one you redeemed on the first time, and go redeem on the second account.  As the two accounts will not be connected, you should get a different code.

If that doesn't work, try the Contact Us link from the ATThelp post, or at the bottom of the page to find a way to directly contact AT&T Support so that you can provide account information and they can provide account-specific help.

ACE - Sage

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117K Messages

2 months ago

Are you using the term "account" incorrectly, when you have one account with 2 numbers on it?

Different accounts would have completely different account numbers and would not be on the same bill

ACE - Expert

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35K Messages

2 months ago

Or, I just considered... the term ACCOUNT in this case refers to the NVIDIA account, i.e. you can only redeem one such code per NVIDIA account.

13 Messages

2 months ago

Wait do i have to use that exact code on a different Geforce now account? I'm pretty sure I have 2 accounts. Please give me the code.

13 Messages

2 months ago

please help

13 Messages

2 months ago

hello can you respond

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