For the mom who gives us everything - Mother's Day gifts that connects us.
The new iPhone 15
Pochoo's profile

New Member

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5 Messages

Thursday, June 2nd, 2022 5:26 PM

Asurion warranty

I bought iPhone from A. T & T in March 2020. On sales representative recommendation I also bought phone warranty from Asurion. Today I have been trying to file a claim for over an hour, the claim site is not working. I called th customer service number they are very buy nd cannot help. What are my options. I consider this extremely bad service by Asurion.

New Member

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8 Messages

2 years ago

Former Employee

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32.9K Messages

2 years ago

Assurion isn’t AT&T. Assurion is the insurance provider for all carriers. Best Buy Walmart etc. 

New Member

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8 Messages

2 years ago

I'm not talking about asurion itself, problem is that you tell customers to call the number, if asurion is not gonna pick up then don't encourage the customers to call.

ACE - Master

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10.4K Messages

2 years ago

How is Asurion not answering the phone in any way an AT&T problem?  That’s their phone number.  What other number or advice would you expect AT&T give?

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