Check out AT&T's Valentine's Day Gift Guide for ideas & deals on the new Samsung Galaxy S23!
The new iPhone 14
JJBBJJBB's profile

Tutor

 • 

3 Messages

Tuesday, June 7th, 2016 4:53 AM

Asurion Insurance broke the phone

I sent my phone in for a new screen repair. 

 

When I received my phone back from Asurion Att it worked fine for several months. 

 

Then the phone stoped booting up. 

 

I took it to the Apple store where they said that Asurion had replaced parts inside my iphone that are not Apple parts and thats what broke the phone. 

 

Why am I paying for insurance that actually breaks the product I'm buying insurance for?

kdfederer

ACE - Expert

 • 

12.8K Messages

7 years ago

I didn't think that Asurion did phone repairs. They usually replace the phone with a refubished model.

ACE - Sage

 • 

104.3K Messages

7 years ago

Apple may be right,  if your phone is under Apple warranty, you should not let anyone but Apple touch your phone or risk voiding the warranty.

 

Or...may be they don't recognize their own repair work.

Owners of brand new iPhones have been told their screens were not original.

 

In either case, Asurion does not make repairs, they insure phones.   They would send you a replacement phone from their stock that has been tested.  

 

Your only option is to replace with insurance, take it straight to Apple and have them look over the phone inside and out.

 

 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.