Asurian Home Tech Insurance Sign Up without Consent
We had a tech come to our house to deliver and set-up new AT&T phones. We assumed this person was with AT&T. Tech asked if we wanted protection plan and we clearly said no. Got a text later from AT&T Free Msg saying Thanks for Purchasing AT&T Home Tech Protection Plan for $25 per month. Finally figured out it was an asurian person not AT&T who came to our house and the insurance plan was with asurian. Called the number listed to verify if we had a plan and to cancel it if we did. What a horrible experience talking with asurion phone support people. Took the third one I talked to, to get someone that could understand and help me. Even that person tried to sell me on keeping the plan I had told them absolutely didn't want. Two of the support people forcefully tried to sell me on the plan and I had to shut them down with raised voice to get them to stop.
Looking on the forum it looks like other folks have had this issue amongst other issues with asurian.
AT&T needs to find a better partner for protection plan insurance.