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1 Message

Mon, Feb 11, 2019 9:29 PM


Each time I try to purchase an app it shows an old email address and wants an old password I no longer use. I want to buy some Apps how do I fix this.


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Official Solution

Brand User



108.3K Messages

1 year ago

Hello, @Tedale,


We'd love to help with this. Apple has steps on changing or removing Apple ID payment information. If you no longer have the password to access your Apple ID, you'll need to contact Apple for assistance.


Have a great week!


James, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.