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Clipcloplady's profile

2 Messages

Friday, August 4th, 2023 3:29 PM

Apple Watch series 8 GPS+Cellular will not connect to ATT cellular service

I purchased an Apple Watch Series 8 GPS and Cellular the end of June 2023 and it will not connect to ATT cellular service.  I have spent hours on the phone with Apple Support and ATT and it seems to be an ATT problem.  My watch shows up on my ATT account and I am being billed for cellular service but no matter what I do, my watch does not have cellular service.  My watch says NO SIM and NO CONNECTION.  I have updated my software, turned it on and off multiple times and also reset and set up my watch several times with no luck.  Every time I try to SET UP CELLUAR I get a notification that says “OOPS! That wasn’t supposed to happen.  Give us a minute and we’ll get it fixed so you can try again. (EDS4014)”. ATT rep couldn’t resolved this issue and sent it to the rep above them and she said “ wait 2 hours and try again and it should work.  It’s a problem on the backend.” Whatever that means.   It’s now been about 16 hours and I still have the same problem.  From what I have read, this seems to be a common problem.

ACE - Expert

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23.9K Messages

10 months ago

you went thru numbersync setup?

2 Messages

10 months ago

Yes Multiple times with both Apple and ATT.  Now I can’t even get to that point because when I try to SET UP CELLULAR, I get the “OOPS” error message like Instated above. 

Community Support

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232.7K Messages

10 months ago

We're here to take a closer look into why your Apple Watch Series 8 won't connect to our network, Clipcloplady.

 

We want to invite you into a Direct Message, to see if our back office left any updates on your account regarding your Apple Watch. Our message to you can be found in the upper right-hand corner of the Forums page. Once in a DM, you can let us know if you would like to continue through our secured chat or via phone.

 

We look forward to assisting you.

 

Marilyn, AT&T Community Specialist

1 Message

6 months ago

@Clipcloplady did you find a resolution? I am experiencing the same issue with my series7

5 Messages

5 months ago

Yup, same thing happening to me after i upgraded my Apple Watch. Still stuck. On the phone for over an hour with an att rep. They just said it’s a backend thing. 

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