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Tutor
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2 Messages
Apple Watch Series 3 with Business Acct iPhone
Is it true that my new Series 3 Apple Watch cellular plan can’t be on a personal plan but link to my business-paid phone?!
How are Apple and AT&T going to handle all your Premier customers like me whose iPhones are paid by my company? This is a huge problem at my company alone (120,000 people)!
How are Apple and AT&T going to handle all your Premier customers like me whose iPhones are paid by my company? This is a huge problem at my company alone (120,000 people)!
Responses
Accepted Solution
Official Solution
lizdance40
ACE - Sage
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79.8K Messages
3 years ago
@Nicholas_H
@Ataylo
It is true the Apple Watch has to be on the same postpaid account as the related phone. The personal login for number sync cannot work on two different accounts.
🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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GLIMMERMAN76
ACE - Expert
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20.7K Messages
3 years ago
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Ataylo
Tutor
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2 Messages
3 years ago
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Ataylo
Tutor
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2 Messages
3 years ago
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lizdance40
ACE - Sage
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79.8K Messages
3 years ago
@Ataylo That bizarre as it shouldn't because ATT claims it doesn't work that way. But great, you may have to teach others how.
🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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msoloatl
Contributor
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1 Message
3 years ago
Creating a new user account for me worked AFTER i spoke to ATT premiere and added the $10 feature to synch both numbers.
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ksteffen
Contributor
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1 Message
3 years ago
Can you go through the steps in detail. Did you have to create the Apple Watch line on the business account, or were you able to create the apple watch LTE line on a personal account and then link the business iphone (on accountBiz) with the apple watch (on AccountPersonal)?
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charclax
Contributor
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3 Messages
3 years ago
Can you please explain step by step how you were able to do this or who you had to call to make this work? Thanks!
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Nicholas_H
Tutor
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2 Messages
3 years ago
This means that no one with corporate-paid iPhone service who wants to personally pay for Apple Watch data plan can do that.
Really bad business decisions from Apple and the carriers not to support this!
I’ve submitted feedback to AT&T and Apple re: this limitation but no one is listening. My company (70,000 + employees) has tons of folks who want to pay AT&T for data but they can’t seem to figure this out.
Doesn’t appear to be a priority to figure out. You’d think Apple would be driving the carriers to figure this out, since it’s keeping people from bothering to buy a Series 3 Watch because they can’t add service!
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lizdance40
ACE - Sage
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79.8K Messages
3 years ago
@charclax
@Nicholas_H
Based on how numbersync works, I can understand why it’s not allowed on different accounts and why big business accounts might be excluded.
Number sync is a method of legal spoofing. The user has to add the number sync feature to their phone line, create a user account and password. Aside from the difficulty in doing that for users on a business account with thousands of users, there is the security issue.
When signing into the second device the first must approve the sign in. For security, there should never be a way to access a business account from a personal accounts device. All calls and text on the secondary device, spoofing the primary, are billed to the business.
🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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charclax
Contributor
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3 Messages
3 years ago
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lizdance40
ACE - Sage
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79.8K Messages
3 years ago
@charclax Technology marches on... it may be solved down the road. Sorry your returning. One of our regulars is an android developer and has been using the watch with an iPhone for months. It’s cut down on his “fruit phone “ and “spoiled fruit” comments. He says it the best smartwatch, hands down.
🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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charclax
Contributor
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3 Messages
3 years ago
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Hoodriverlife
Contributor
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1 Message
3 years ago
I just bought a series 3 (cell+GPS).
I have my iPhone AT&T cell service through work, and never even thought it would be an issue to put the watch on my AT&T personal account (with my wife/kids/my iPad), but sync the AW with my work iPhone.
Calling AT&T, they said I should visit the AT&T shop. After an hour wasted there, it seems there are some instructions about setting it up, swapping SIM's, etc... but I didn't have all day. I tried a few things at home, but it seems hopeless.
Not happy camper.
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