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Fredyayala18's profile

New Member

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6 Messages

Sunday, June 5th, 2022 5:07 PM

Apple Watch pairing

I purchased an Apple Watch SE. I’m not able to to set up cellular connection because it gives me error message EDS4014. I need help this is frustrating 

Accepted Solution

Official Solution

Community Support

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232.2K Messages

2 years ago

Hi kenneychiu168, we want to help you with the error you are receiving while syncing your watch.

 

The specific error message that you're seeing is usually displayed when you're trying to set up NumberSync with an iPhone that's not on the same account as your watch, and it won't let you proceed because the eSIM was deleted from your watch. If that's the case, a new eSIM is needed. Learn how to get a new smartphone, tablet, or wearable eSIM with myAT&T.

  1. Go to your myAT&T account overview.
  2. Scroll to My devices.
  3. Choose Manage for the device that needs a new eSIM.
  4. Scroll to Options & settings and select Get a new eSIM.
  5. Confirm your selection to Get a new eSIM.
  6. Follow the prompts to complete your eSIM setup.

You can also try power cycliing your devices. 

Please let us know how this helps. Thank you for contacting AT&T Community Forums.

 

Lorie, AT&T Community Specialist

(edited)

ACE - Expert

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24.5K Messages

2 years ago

Did you add the $10 per month "line" to your account?

New Member

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6 Messages

2 years ago

Yes I did 

Community Support

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232.2K Messages

2 years ago

We'll be happy to help you get your watch and phone paired @Fredyayala18.

 

What exactly does the error message you're getting on your end say? Is it on your phone or the watch? With more specifics about what you see on your end, we'll have a better idea of how to proceed.

 

In the meantime, make sure that your devices meet all of the requirements for Numbersync, including:

  • An Apple Watch (GPS + Cellular).
  • A compatible iPhone (6 or later including SE) running iOS version 11.0 or higher.
  • An AT&T rate plan for your Apple Watch (GPS + Cellular). 
  • An AT&T user ID associated with the iPhone.

Based on your error code, you may also need to get a new eSIM for the watch.

 

We look forward to your response so that we can get this resolved for you!

 

Darais, AT&T Community Specialist

 

New Member

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6 Messages

2 years ago

@ATTHelp  yes my Apple Watch should be comparable with gps and cellular. I got it two days ago with the $10 unlimited for wearable plan. The exact message is in the Apple Watch app on my iPhone when I go to set up with cellular. It says “Whoops! That wasn’t supposed to happen. Give us a minute and we’ll get it fixed so you can try again. ( EDS 4014)” please help me 

Community Support

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232.2K Messages

2 years ago

Thanks for responding @Fredyayala18.

 

Try replacing the eSIM on your watch and see if the issue persists. If so, we may need to invite you into private for additional troubleshooting.

 

Darais, AT&T Community Specialist

 

New Member

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6 Messages

2 years ago

@ATTHelp  I can’t get a new eSIM because that Apple Watch it wants me to set up cellular and that’s where I’m having my issue. It’s kinda frustrating

Community Support

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232.2K Messages

2 years ago

Hey there Fredyayala18, we're here to help!

Let's meet in a Direct Message to discuss your Apple Watch. Please check your Direct Message Inbox, which is the chat icon next to the bell icon in the upper right corner of the Forums page.

We hope to hear from you!

Carlton, AT&T Community Specialist

New Member

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2 Messages

2 years ago

I’m having the same issues with an Apple Watch series 7 and I am setting up with IPhone 12. Everything is up to date but I cannot setup AT&T cellular for my watch. I went to the AT&T store and they couldn’t figure it out. I am also getting the EDS4014 error code.

New Member

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6 Messages

2 years ago

That’s where I’m having trouble. To download my new ESIM, it wants to be open the Apple Watch app and set up cellular. But when I hit set up cellular and gives me the same errors message @kenneychiu168 

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