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saughey's profile

Contributor

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1 Message

Fri, Mar 16, 2018 10:30 PM

Apple watch 3 number sync screwed up iphone 7

I have had MAJOR problems since activating my apple watch 3 in November.  I've spent 7 hours in AT&T stores while associates tried to solve, and had the watch activated with 3 new numbers.  Nothing works!  In my last visit to a store (2.5 hours long) I was told it was an issue with numbersync  a case had been opened with AT&T engineers for me and I'd receive a call back with 2 business days.  That was mid-January and I'm still waiting for that call.  

Here's the issue:

Watch is fully functional.  iPhone 7 Plus (always update to latest iOS right away) has had issues since watch was activated. 

1. My caller ID shows up as one of the 3 options when I call someone:

+1 United States

+1

Unknown Number  

Display my caller ID is on, wireless number is listed correctly in phone settings and all settings have been reviewed by 12+ people in At&T stores for accuracy.

 

2. My ability to make calls is sporadic:

  • Sometimes calls go through with no issue (50%)
  • Other times I get a sound and message that says "your call cannot be completed as dialed".  If I look at recent calls, calls that do not go through show as "cancelled"

This is hugely inconvenient as you might expect!!  Also, when my calls do go through, no one will answer as it doesn't show up as being me.  

 

In addition to visiting AT&T stores for troubleshooting, I have:

  • Turned off wireless calling 
  • Reset my phone to factory settings and started over 
  • Removed spam blocking app I was using (Truecaller)
  • Cancelled the additional line for my apple watch 3 - 2 weeks ago and then reset my phone again
  • Reviewed my AT&T wireless account online to see if I could remove numbersync/any existence of it

I'm really annoyed I can't use my apple watch for what I purchased it for.  I was really hoping that when I cancelled the additional line, the problem would resolve itself.  So far, nothing has worked and I'm at my wits end as this has been going on for 5 months.  I've had the same wireless number for 15 years, so really don't want to delete my line and start over. 

PLEASE HELP, I'M DESPERATE!

 

ATTHelp

Community Support

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171.9K Messages

4 y ago

Hello @saughey,


I am very sorry to hear of the issues with your Apple Watch! I absolutely understand how upsetting it is to be unable to utilize all of the available features of your device. I would be more than happy to provide further assistance.


Based off of the information provided, this issue could be related to either the watch or the Numbersync feature. Our Troubleshoot & Resolve Tool does offer in-depth account and device testing to resolve many common issues. It can also assist with diagnosing what could be causing problems for your services.


I appreciate the time you have spent troubleshooting this issue so far, and I would like to connect with you in a secure connection to gather more information. This will allow me to determine what steps need to be taken to get this resolved. You will be able to retrieve a message from me in your Forum’s Inbox where we can continue working. Please keep an eye out!


I hope you have a wonderful day!


Nicole, AT&T Community Specialist

MR_SMiT

ACE - Professor

 • 

1.8K Messages

4 y ago

@saughey: You try taking your Apple watch 3 and iPhone 7 to a real Apple Store? Go there if AT&T no help.

Contributor

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1 Message

4 y ago

Same issue here with iPhone X + Apple Watch cellular after NumberSync. Just spent about 2 hrs with the fifth agent online and was promised a call back, as she couldn’t figure it out. Took to an Apple Store and it’s an ATT issue, not an Apple issue. Only started after activating the Apple Watch on a separate cellular number and using NumberSync. As stated, even when undoing NumberSync, all outgoing calls still show up as + 1 United States or Unknown....no one will answer my calls! Must switch carriers at this point so I can port my number. 

Contributor

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1 Message

4 y ago

Has anyone found a solution for this problem. My phone was working fine, but the other day my Apple watch 3 started acting up and I had to do NumberSync again.  Now every time I call someone it shows up as +1.  If I Unsync my number is shows up Unknown. Very frustrating when nobody will answer your calls.

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