App not working

Thanks for reaching out @Tonigh92

Let's look into what's happening with your mobile apps!

To gather a better understanding, we'll ask a few questions:

• What app do you speak of that needs to be fixed?
• Have you tired deleting then re-downloading the app and accessing it again? Have you checked to see if there are new updates for the mobile app including your cellphone?
• What device/cellphone are you currently using at this time?

Fill us in more specific details to help determine the cause of the problem. 

Week look forward to hearing form you!

Dwight, AT&T Community Specialist 

I am using the DirectTV app and my phone is already up to date. I’ve deleted and added the app back several times and that did not work. I have the iPhone 11 Pro Max phone that I’m using. 

We are here to help with your DTV app, @Tonigh92.

What is the exact error that you are receiving on the app?

Are you watching this program on your home network?

Here is more information on how to troubleshoot the DTV app?

We recommend that you reboot your whole system to start off, because this will refresh the equipment and the app itself.

Let us know if this helps.

Marc, AT&T Community Specialist