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carinosa's profile

Tutor

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7 Messages

Thursday, July 12th, 2018 11:07 AM

Another victim of Newgistics!

I need some assistance. I dropped off two phones to return. One arrived and I received a refund. The other has been “In Transit” for a while with no status updates, no destination, no reference number. I have the receipt of drop off with USPS and have been checking Newgistic’s website but nothing has changed. Now I have been charged for a phone I do not have in my possession. Newgistics has an automated recording telling me to work with the company (ATT) and USPS can only verify it was picked up by return agent. In addition, ATT does not insure packages. This is frustrating and stressful. An unopened iphone 8+ that was sent back and I have been billed for a phone I don’t have. Please help!!! Any suggestions or assistance would be appreciated. 

Contributor

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4 Messages

5 years ago

Did you ever get resolution to this issue? I too have experienced the exact same issue for 10 months now. There are thousands of people in the US that have experienced this same issue. I think it is of class action lawsuit level or FTC for there is fraud involved here. I have proof my phone was shipped and received by AT&T and someone made calls on this phone to Cuba August 7th after I shipped it July 17, 2018. AT&T said since calls were made on this phone they will not consider it a lost phone. I have proof it was at USPS on July 17th and then with Newgistics. There is no note on the shipping tracker of delivery to the AT&T receiving however I have been told several times by "Customer Support Managers" that it was received on July 30, 2018. My suspicion is that AT&T staff in receiving and Newgistics know that if a phone isn't received by AT&T or Newgistics doesn't track the pick up and delivery the customer will be charged and no investigation will be done. So they can just keep the phones that are in transit and change the chips and use them, sell them or ship them to other countries. I know there is a HUGE FRAUD ring going on for there are THOUSANDS of these complaints on the internet. I am working to file complaints with BBB, FTC and FCC. I am trying to find a lawyer or consumer reporting agency in order to get this to national news. I may call 60 minutes. There has to be some way to put pressure on AT&T for there are so many people out there that have had this occur since November of 2011. I suspect that is the year AT&T started contracting with Newgistics. This is a HUGE SCAM and someone is making lots of money off of stealing these phones that are "In Transit".

 

If you see this post please send it to everyone you can think of, newspaper's in your home town, news agencies, anyone you think may have interest in doing a story on this situation where everyday working Americans are falling victim to big corporate AT&T who thinks they are untouchable!!

Contributor

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2 Messages

5 years ago

Hiii. Yes i did get a resolution to my problem. Two day after i did the BBB complaint, even the secretary of the president from At&t called me and email me with a solution to my problem, what i suggest is to make the BBB complaint and talk to the news to see if they help you. Thank god my problem got resolve because of the complaint i didx i hope yours get a solution asap! Wish you good luck!
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