Another victim of Newgistics!
I need some assistance. I dropped off two phones to return. One arrived and I received a refund. The other has been “In Transit” for a while with no status updates, no destination, no reference number. I have the receipt of drop off with USPS and have been checking Newgistic’s website but nothing has changed. Now I have been charged for a phone I do not have in my possession. Newgistics has an automated recording telling me to work with the company (ATT) and USPS can only verify it was picked up by return agent. In addition, ATT does not insure packages. This is frustrating and stressful. An unopened iphone 8+ that was sent back and I have been billed for a phone I don’t have. Please help!!! Any suggestions or assistance would be appreciated.