Contributor
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1 Message
After inserting the SIM, my phone says there is no service
I just got a new iPhone xs yesterday. Usually I can just pop the SIM card in and the service will show up but, my phone is say no service
Contributor
•
1 Message
I just got a new iPhone xs yesterday. Usually I can just pop the SIM card in and the service will show up but, my phone is say no service
Accepted Solution
Official Solution
ATTHelp
Community Support
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231.3K Messages
5 years ago
Hi @Cmabon1
Thanks for reaching out to us today. We'll be happy to get this resolved for you! Since this issue began with your new device, let's begin by making sure that the iPhone XS is actually activated properly. This article will walk you through that process.
If it is activated already, let's try resetting your network settings. Go to Settings > General > Reset > Reset Network Settings. This will also reset Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.
If you continue to experience service issues, please let us know and we'll be delighted to proceed from there. Thank you.
Darais, AT&T Community Specialist
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