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New Member

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5 Messages

Tue, Nov 17, 2020 3:45 PM

Add a line - Phone Promotion

Has anyone else been scammed by ATT? I had an issue with my phone in July while away on a trip so I stopped into the local ATT store. Girl there said my best bet without dropping $600+ to pay off my current phone and upgrade was to add a line to my phone plan because there was a current promotion that would get me a free iphone Xr for adding a line. So I did this.... fast forward and I am now with 2 phones and ATT said they don't see that promotion and I am paying both installment plans. Similar story anyone? How did you handle this?

Responses

ATTHelp

Community Support

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168.5K Messages

10 m ago

Hello @kfiri31,

 

We'd like to look in to why you're not receiving your billing promotion.

 

With more details, we'll be able to assist you to the best of our ability:

  • Were you adding a line to an account that already existed?
  • What were the promotion offer details?
  • Also, did you sign up for this offer in stores?

Please let us know.

 

Jonye, AT&T Community Specialist

 

 

 

 

 

 

New Member

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5 Messages

10 m ago

Hey Jonye, 

I'm not sure of the promotion offer details specifically. The ATT employee said that adding a line meant there were a handful of 'free' phones I could choose under the promotion and then guided me to the Iphone's within the offer. Yes I signed up for this offer in store, and yes it was adding a line to an account that already existed. The employee, and her manager said that the installment would be removed after the first month.

sandblaster

ACE - Expert

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52.5K Messages

10 m ago

Yes there was such a promotion. If the promotion was active at that time, I believe it also required having an unlimited data plan. Do you have an unlimited data plan? Whether there was a promotion or not, that store lied to you. The installment plan does not get removed. The way free phone offers work is you get a credit each month to offset the installment payment.

New Member

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5 Messages

10 m ago

This store sounds like a bunch of (Edited per community guidelines). I do have unlimited, thank you for confirming that this promotion existed. I would hope ATT doesn't offer inactive promotions to their long-time customers. 

(edited)

New Member

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5 Messages

9 m ago

Hi Jonye, 

21 days later still waiting on your follow up thanks.

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