Our Community Forum will be shutting down on June 27, 2024. Please visit att.com/support for all your support needs.
The new iPad Pro & iPad Air!
JLinTampa's profile

New Member

 • 

1 Message

Tuesday, March 7th, 2023 6:55 PM

ActiveArmor Network warning

on my ActiveArmor dashboard, the network icon has a red warning indicating VPN threat detected. however, on the network details page everything is showing green. How do I remove this morning or how do I view what's a threat is?

Community Support

 • 

232.8K Messages

1 year ago

Great question, JLinTampa. Let's look into what you can do to stop that VPN threat detection and if it's possible to view what a threat is when you're using AT&T ActiveArmor.

 

What's happening is AT&T ActiveArmor detected an insecure Wi-Fi connection or a Wi-Fi connection that is not using a high level of encryption.

 

To stop that warning from appearing you will need to temporarily turn off any other VPN-type apps.

  • In Setting > Type VPN in universal search bar > VPN & Device Management > Disconnect.

The goal is to have AT&T ActiveArmor mobile security to serve as the VPN to protect the network connections whether it be Wi-Fi or browsing. For more details about this check out AT&T ActiveArmor Mobile Security Advanced at Get details on the AT&T ActiveArmor Mobile Security app.

 

Also, the AT&T ActiveArmor mobile security's extension uses a VPN service to provide Safe Browsing protection. You may continue to receive this message until you connect to a VPN whether it be ours or a personal one. 

 

Try this and let us know how it goes. If you still need assistance then we will need to take a closer look into your experience.

 

Thank you for reaching out to AT&T Community Forums.

 

Lar, AT&T Community Specialist

2 Messages

5 months ago

I received this notification as well. When I proceeded to allow Active Armor to set up VPN, a pop up instructed me to enter my phone's four digit passcode to proceed. I did it (multiple times- including the previously used) and it kept saying it was wrong. No my phone is locked and says iPhone unavailable 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.