Skip to main content
AT&T Community Forums
Announcements
Protect your device against loss, theft, damage and get expert technical support. Open Enrollment Ends 3/31/21.
M
marlinman112
#1 Star!
The 5th element!
10th stratosphere!

New Member

 • 

15 Messages

Sat, Jan 16, 2021 5:41 PM

activation in paris france

just transferred (2) iphones from verizon to my at and t account.  i sent new sims to them a month ago and they have been inserted.  the port transfer was a horrendous 6 week long slog between me, the daughter in paris, verizon and the worst of course being at and t.  i learned when calling the port transfer line that if a off shore voice answered, i hung up until i was on with an American.  poor connections and lack of knowledge-pretty horrible experience

so, with the transaction complete, the paris phones come up with AT and T but do not connect to the paris carriers.  any suggestions that we can use?   any settings?  when i traveled to paris a few years ago my at and t iphone worked fine....any suggestions will be appreciated.

TU

Responses

New Member

 • 

15 Messages

a month ago

thanks for the suggestions-

Constructive-you sound convinced they will not work without usa activation.  maybe so,  my problem is as i have stated, who in att can confirm this?  this is a 45 day turnaround...........is there any att super tech support other than the folks at the 800# you can share?  as to the roaming wait period, anyone else you can think of to contact?  loyalty group maybe???

Lizdance-credit, i asked that question directly.  i started with att in the early 90's with the first of the cell phones and maintained same number, i have 3 numbers plus the 2 additional paris #'s.   as to credit worthiness no issues there.  

-they do have wifi and works fine with pc and the phones when they were verizon.  macs work fine.  verizon "says" the phones are not locked.

-as to phone use, i added the 2 lines to my existing account with the appropriate increase in gb.  the phones will not be used regularly but sporadically for some personal issues.  they have local french phones provided by their employer.   so no, no roaming plan  was added. 

anyhow, thanks again for your suggestions............keep it coming.....................

lizdance40

ACE - Sage

 • 

82.2K Messages

a month ago

Let's start simple, and you have answered this:   have you added $0 pay per use to the lines? 

No? 

Without the $0 travel pay per use the phones are essentially blocked from accessing any roaming. 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
lizdance40

ACE - Sage

 • 

82.2K Messages

a month ago

As for 'locked', you have to tackle Verizon.  AT&T cannot remove the lock. Verizon has to permit the unlock and Apple process. 

You might want to contact Apple with the IMEI of both phones and find out if Apple has any record of those phones being unlocked

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

 • 

15 Messages

a month ago

i am confused.  when i travel internationally i would at times buy a data plan.  most of the time i kept roaming off so i could not connect via country's network but still get texts and voice.  i would wait til i got to the hotel and got on their wifi to download messages and usually skyped phone calls.

so, i would land in paris, kyoto or mex city turn my phone on and it would usually connect just fine.  if i chose to accept a call, i knew the per minute charges racked up pretty quick so used txt.  the next billing cycle would have these charges listed.  None of  these are prepaid phones .....what am i missing.................

New Member

 • 

15 Messages

a month ago

lizdance

good idea with checking with apple

thx

lizdance40

ACE - Sage

 • 

82.2K Messages

a month ago

I'm hitting my head on the wall:

    There is a feature attached to all AT&T lines which in your My ATT account is labeled as" $0 travel pay-per-use". If this is not checked on a line, the phone has no roaming.

   This is the 3rd time I've mentioned it.   Before we continue to go around and around would you please login to your account and check all features for travel and long-distance and make sure that travel pay-per-use has a check mark on both of the lines that are in Paris. If the circle is not checked, no roaming is possible with or without a paid roaming plan.

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

 • 

15 Messages

a month ago

Lizdance

thanks

the box for pay for use was checked, seems like this one check for the account covers all phones as i checked all phones and it indicated it was covered by pay for use.  will call att tomorrow to check......

sorry about the head banging

lizdance40

ACE - Sage

 • 

82.2K Messages

a month ago

Thanks.  It’s not an account setting.  And it is off be default unless you add a roaming plan like passport or Travel day pass.    I have purposely turned it on and off during our travels as needed.  
Yes, I’m afraid it back to support.  

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

 • 

15 Messages

14 days ago

brief update.  my daughter in Paris called AT&T support directly.  the at&t person acknowledged the old Verizon phones now with new at and t sim cards was not locked.  he claimed he could see the phones connected (not sure how) they cannot see the paris mobile networks or wifi even though the at&t now shows up on their phones.  but they still did not work on the paris network.  this person jordan, opened up a technical call and escalated it up the chain, this was 2 weeks ago and now silent.  no callback, nada.

my daughter did contact the at&t military group, but they do not troubleshoot.  i called today, talked the intl group for 32 minutes, then was cut off.  this has happened more than once and they never call back.......why is that?

a quick question, the sims from at&t were sent to paris for each specific phone matched via the IMEI.  are the sim cards all the same? (iphone 6 or iphonex)  ie, is a sim phone specific?  on my account they say my daughter has an iphone 4 but she really has a iphone x.    i'm sure this question is as clear as mud.

anyhow, thanks for all the input, but unfortunately no progress.   

lizdance40

ACE - Sage

 • 

82.2K Messages

14 days ago

The only thing specific to a Sim is the phone number on it

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Get started...

Ask a new question