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activating eSIM on an existing ATT number
I have an iPhone XS and was very excited to get the eSIM activated with my current number and keep the sim tray empty for when I travel abroad and use those sims cards. I recently went to the store to request the QR code or whatever I'd need to get my number activated on the eSIM. I was told my store staff as well as ATT customer care that the only way I can get the eSIM service activated is to add a whole new line, which doesn't sound right to me at all. Has anyone else run into his issue when requesting the same thing from ATT? any help is appreciated!