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ericar's profile

Contributor

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1 Message

Sun, Aug 6, 2017 2:58 AM

Activating an insurance replacement

I just received a replacement for the iPhone 7 Plus that got lost/stolen. I reactivated my service from when I had locked it and have been trying to get my new device activated with a cell signal. I followed all of the steps on the AT&T website, including entering the IMEI and ICCID numbers for the new device. However, after clicking 'Continue' the next page was an error page that just said "Sorry" with a red exclamation mark. No explanation of the error and nowhere to go but back to the IMEI/ICCID form.

Can you help?
ATTHelp

Community Support

 • 

179.8K Messages

4 y ago

Hello @ericar!


I understand it may be a difficult situation when you are unable to activate your replacement device. It is my absolute pleasure to assist you.


To get your replacement device activated, please send us a private message @ATTCares with your name and phone number and I will be more than happy to get you up and running.


Thank you for reaching out to us here on the Community Forums. I wish you a great rest of your day!


Jenn, AT&T Community Specialist

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