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ericar's profile



1 Message

Sunday, August 6th, 2017 2:58 AM

Activating an insurance replacement

I just received a replacement for the iPhone 7 Plus that got lost/stolen. I reactivated my service from when I had locked it and have been trying to get my new device activated with a cell signal. I followed all of the steps on the AT&T website, including entering the IMEI and ICCID numbers for the new device. However, after clicking 'Continue' the next page was an error page that just said "Sorry" with a red exclamation mark. No explanation of the error and nowhere to go but back to the IMEI/ICCID form.

Can you help?

Community Support


224.8K Messages

6 years ago

Hello @ericar!

I understand it may be a difficult situation when you are unable to activate your replacement device. It is my absolute pleasure to assist you.

To get your replacement device activated, please send us a private message @ATTCares with your name and phone number and I will be more than happy to get you up and running.

Thank you for reaching out to us here on the Community Forums. I wish you a great rest of your day!

Jenn, AT&T Community Specialist

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