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Contributor

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2 Messages

Fri, Mar 22, 2019 9:24 AM

About XS Max unlock service

A friend bought an XS Max from ATT and brought it back to China for use. But now I need to choose other operators, how do I unlock it?

Responses

lizdance40

ACE - Sage

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69.5K Messages

10 months ago

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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2 Messages

10 months ago

Looks like you haven't paid off your device yet. Follow these steps to pay off your installment plan. Then, wait 48 hours before you submit a new request.

 

Tip this, my friend can't help me right now!

dwill05

Master

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3.7K Messages

10 months ago

The phone isn’t going to be unlocked until your friend pays off the balance, and the system recognizes the phone is paid off.  Your friend is the only one that can fix this.